Kranthi Kumar Email & Phone Number

Hyderabad, Telangana, India

• Being part of the Client Tech Ops Team, the primary job is to assist the clients who got affected by the Ransomware incidents globally. Right from the initial discussions, gathering details about the environment and.
• Analyzing the environment during initial triage and prepare the restoration plan ie., Creating New DC’s, Seizing FSMO roles, Building new VCSA/ESXi, Hyper-V Servers, validating the backups and restoring critical data.
• Recommending best security measures to protect the Environment, closing the vulnerabilities by applying relevant patches and workarounds

Hyderabad Area, India

• JPMorgan Chase, Hyderabad Aug 2018 to till dateAssociate
• Designing and implementing Citrix Sites, Managing NetScaler devices and Gateway deployments across Datacenters
• Identifying, researching and resolving any defects within a given application, manage communication and interaction with application vendors for issue resolution
• Automation: Identifying Toil and providing and automated solution to save manual hours and human efforts
• Planning and implementing DR activity for the Citrix estate. Eliminating single point of failure and creating resiliency for critical services
• Troubleshooting and resolving issues in Enterprise Citrix Environment, including Storefront, application performance issues, printing, PVS for internal and external clients.

Hyderabad Area, India

• Broadridge Financial Solutions, Hyderabad Dec 2014 to Aug 2018Senior Member Technical
• Responsible for Maintaining and supporting 200+ servers with More than 500 Applications
• Responsible for day to day work activities for troubleshooting issues with Windows servers and Citrix issues
• Handled Major incident, Change Request management and Coordination with 3rd party application vendor for Vendor issues
• Resolved Active Directory, Print Server and Citrix Access issues, User account creations in Active Directory and providing permissions to Shared Project Drives, Creation of Roaming Profile Drives.
• Managing & Maintaining the Netscaler Appliance

Hyderabad Area, India

• Computer Sciences Corporation, Hyderabad May 2012 to Dec 2014Senior Systems Administrator
• Providing end to end IT Support for the customers across the Globe
• Managing and Maintaining XenApp 6.5 Environment and responding to user calls and requests on priority basis and providing support
• Created and maintained the Document of Understanding (DOU) for the Infrastructure services
• Created\​managed Citrix farms and policies, Load Evaluators, Publish applications, content, desktop
• Provided user access to Citrix Environment and Manage Citrix sessions and printer Management

Hyderabad Area, India

• Thomson Reuters, Hyderabad July 2011 to April 2012Systems Engineer
• Providing IT Support for the Developers, testers and Customers
• Rack mounting the Dell hardware and connecting to the network
• Deploying VMware ESX in the raw Blade for new environments
• Installing Active Directory and creating a new Domain as per the standards and applying
• GPO’s per security standards

Hyderabad Area, India

• Tata Consultancy Services, Hyderabad Oct 2008 to June 2011Asst. Systems Engineer
• Responding to user calls and requests on priority basis and providing support
• Installing and configuring new servers and managing the boxes without any issues
• Installing, Configuring & Managing Citrix Presentation Server in Single/Multiple Farms
• Installing new printers and maintaining them as per the user requirements
• Troubleshooting application related issues and fixing them at the earliest.

Bsc, Maths, Physics, Chemistry

Bachelor'S Degree, Chemistry