Kranthi Kumar Email & Phone Number

Hyderabad, Telangana, India

• Being part of the Client Tech Ops Team, the primary job is to assist the clients who got affected by the Ransomware incidents globally. Right from the initial discussions, gathering details about the environment and restoring back to normal to resume operations, rebuilding the environment, collecting artifacts for forensic evidence, and finally hardening the environment to meet security best practices. • Analyzing the environment during initial triage and prepare the restoration plan ie., Creating New DC’s, Seizing FSMO roles, Building new VCSA/ESXi, Hyper-V Servers, validating the backups and restoring critical data (if possible), Pushing S1 (EDR) through GPO/Centralized tool, Cracking and changing Administrator/root passwords if they are compromised and changed by the Threat actor, Troubleshooting any underlying issues, Decrypting the environment, Implementing Hardening GPO’s, Enforcing security changes across the Env, Implementing MFA for more security, Writing Scripts as per the need and use them to fetch the details• Recommending best security measures to protect the Environment, closing the vulnerabilities by applying relevant patches and workarounds

Hyderabad Area, India

JPMorgan Chase, Hyderabad Aug 2018 to till dateAssociate• Designing and implementing Citrix Sites, Managing NetScaler devices and Gateway deployments across Datacenters• Identifying, researching and resolving any defects within a given application, manage communication and interaction with application vendors for issue resolution• Automation: Identifying Toil and providing and automated solution to save manual hours and human efforts• Planning and implementing DR activity for the Citrix estate. Eliminating single point of failure and creating resiliency for critical services• Troubleshooting and resolving issues in Enterprise Citrix Environment, including Storefront, application performance issues, printing, PVS for internal and external clients.• Handling Major incident, Change Request management and Coordination with 3rd party application vendor for issues• Recommending solutions to deliver the best possible user experience, with a focus on resiliency of design, migration/upgrade strategy and supportability

Hyderabad Area, India

Broadridge Financial Solutions, Hyderabad Dec 2014 to Aug 2018Senior Member Technical• Responsible for Maintaining and supporting 200+ servers with More than 500 Applications• Responsible for day to day work activities for troubleshooting issues with Windows servers and Citrix issues• Handled Major incident, Change Request management and Coordination with 3rd party application vendor for Vendor issues• Resolved Active Directory, Print Server and Citrix Access issues, User account creations in Active Directory and providing permissions to Shared Project Drives, Creation of Roaming Profile Drives.• Managing & Maintaining the Netscaler Appliance • Installing and configuring Provisioning services and managing the PVS Environment. • Installing Citrix Storefront and customizing as per the company requirements and standards• Implementing new Citrix and Windows Group Policies to secure the environment• Upgraded the License Management Console to 11.12.1 to support the Xendesktop 7.6 Environment• Worked on POC project for HP Moonshot Server Environment• Migrated Terminal Server profiles from 2003 to 2012 servers• Created automatic schedule scripts to get the servers health and services status automatically • Created answer files for new installs and configuration part of XenApp Servers using PowerShell• Installing new printers and maintaining them as per the user requirements and supporting all Citrix end user issues• As one of the Transition team member, responsible for Server migrations from old legacy Hardware (HP) to Cisco UCS environment for VMware ESX/Vsphere 5.5Environment: Xenapp 5, 6.5, Windows 2003, 2008 R2 and 2012 Servers, IIS 7.0, Vsphere 4.1, 5.1

Hyderabad Area, India

Computer Sciences Corporation, Hyderabad May 2012 to Dec 2014Senior Systems Administrator• Providing end to end IT Support for the customers across the Globe• Managing and Maintaining XenApp 6.5 Environment and responding to user calls and requests on priority basis and providing support• Created and maintained the Document of Understanding (DOU) for the Infrastructure services • Created\​managed Citrix farms and policies, Load Evaluators, Publish applications, content, desktop• Provided user access to Citrix Environment and Manage Citrix sessions and printer Management • Experience in administering Windows Terminal Server, Group Policy management and Active Directory Environment Monitoring the servers continuously for high availability• Administration of VMware ESX servers using vCenter • Implement Citrix Rollup Pack and Feature packs as per Citrix recommendation• Supported end users covering any IT related issues including: application issues, hardware problems, operating system issues, network connectivity, and remote access to published applications • Application migration from development to production environment. Supported Business Units in configuring and customizing server environments for application hostingHandled Alerts generated by Windows servers Provide on-Call Support on rotation. Performed Root cause analysis on problem tickets• Performed Audit of newly built servers and Decommission of servers according to the standard specifications and updating the global Database (NETEISS)• Provided daily, weekly and monthly health reports on existing Citrix Farm and suggesting upgrading of servers or licenseEnvironment: Citrix Presentation Server 4.0, Xenapp 5 & 6.5, Windows 2003 and 2008 Server, IBM HS20 Blade Servers, Dell & IBM servers, IIS 7.0,Vsphere 4,Vcenter 5

Hyderabad Area, India

Thomson Reuters, Hyderabad July 2011 to April 2012Systems Engineer• Providing IT Support for the Developers, testers and Customers• Rack mounting the Dell hardware and connecting to the network• Deploying VMware ESX in the raw Blade for new environments• Installing Active Directory and creating a new Domain as per the standards and applying • GPO’s per security standards• Installing Linux and registering with Red Hat Network for updates• Installing oracle 10g in the Linux box which acts as a Datastore for Citrix• Installing Presentation server 4.5 and publishing applications to users• Installing OPM and pushing the instances through installation manager to other servers• Handled Event Generated tickets on the Citrix Presentation Servers and Licensing issues • Managing of Citrix 4.0 Farm using Citrix Management Console (Server Management, Publishing & Managing of Applications & Desktops, Server loads Evaluation, Resource Managing)• Dealt with access problems, diagnosing and Troubleshooting all incidents related to Citrix issues in the ticketing system - Service Center • Troubleshot connectivity to the data store and to ensure availability and stability • Troubleshot published applications issues, Print Driver, Drive remap, unable to contact License server issuesEnvironment: Citrix Presentation Server 4.0/4.5,Windows 2000, 2003 & 2008 servers

Hyderabad Area, India

Tata Consultancy Services, Hyderabad Oct 2008 to June 2011Asst. Systems Engineer• Responding to user calls and requests on priority basis and providing support• Installing and configuring new servers and managing the boxes without any issues• Installing, Configuring & Managing Citrix Presentation Server in Single/Multiple Farms• Installing new printers and maintaining them as per the user requirements• Troubleshooting application related issues and fixing them at the earliest.• Managing AD user accounts and modifying the Security groups as needed• Installing Xenapp and publishing applications to users• Monitoring the servers continuously for high availability• Responsible for server migration with respect to various roles (DC, File/Print Servers) from 2003 to 2008• Print server migration from 2003 to 2008 server• Monitoring antivirus updates, Configuring DHCP, DNS Server• File server administration through ILO.• Providing L2 support for more than 800 Wintel Servers

Bsc, Maths, Physics, Chemistry

Bachelor'S Degree, Chemistry