o Contributed to establishing and enhancing the KYC framework, and played a key role in identifying, verifying, assessing, and reporting customer-related risks.o Performed rigorous research, enhanced due diligence, and reputation checks for high-risk investment banking clients, including large corporations, funds, asset management companies, banks, NBFIs, NGOs, and government entities.o Documented details of the investigation, developed, and maintained account files compliant with the AML and OFAC policies and procedures.o Perform periodic client account reviews and remediation efforts as required. o Assured compliance with internal policy and external regulators. Presented analysis to compliance and legal departments, highlighting material risks and mitigants.o Performed specialized due diligence on high-risk customers and identified any negative media news and PEPs using public sources such as Bloomberg, WSJ, LexisNexis, and World-Check.o Demonstrated strong expertise in AML/KYC risks for global and local compliance laws.o Collaborated with multiple stakeholders including the middle office, credit risk, screening, and procedure team to track exceptions and KYC completion.o Escalated significant risk findings to the Money Laundering Reporting Officer (MLRO), ensuring all actions adhered to strict legal and regulatory frameworks.

o Conducted transaction monitoring, and account monitoring for HSBC Bank. While simultaneously performing customer verification and screening using KYC/AML procedures for the client M&S Bank UK.o Managed customer chargeback disputes ensuring fair resolutions in compliance with rules and regulations.o Developed skills in account security, chargebacks, merchant support, customer service, and fraudulent applications, to enhance the investigation process.o Maintained strict adherence to Visa's chargeback rules and regulations, staying updated on any changes or updates.o Ensured timely resolution of discrepant payments by moving genuine cases from the suspense account to the card account, maintaining minimum balances in the suspense account.o Maintained accurate and detailed records of chargeback cases, including evidence and communication logs, for reference and audit purposes.o Actively implemented KYC-related information for clients, performing required KYC screenings on customer documents to assess risk levels.o Collaborated with managers to identify areas of development and facilitated improvements in the quality of processes.o Achievements: Received appreciation for taking ownership of a remediation project and completing it within the agreed Service Level Agreement (SLA).