As an Associate Process Leader, I participate in various processes, including attending meetings to gatherrequirements, and creating designs and flowcharts. I evaluate and manually test solutions to ensure they fulfil thedevelopment criteria. Additionally, I collaborate with various teams to test new platform features and report anyissues, such as database problems on Jira. Key Responsibilities:• Work closely with cross-functional teams, including developers, product managers, and QA, to test and validatenew platform features.•  Utilize Jira to report, track, and manage bugs and issues, ensuring timely resolution and minimal impact onplatform performance.•  Ensure the overall quality and performance of processes and solutions through continuous testing and feedbackloops.• Maintain comprehensive documentation of processes, designs, test cases, and outcomes to support continuousimprovement and knowledge sharing.

As a Senior E-Support Officer at Knoah Solutions Private Limited, I was responsible for providing technical supportto clients through various channels such as phone, email, and chat. I worked closely with cross-functional teams totroubleshoot and resolve complex technical issues, ensuring high customer satisfaction.Key Responsibilities:• Managed and resolved escalated customer issues• Collaborated with the product development team to identify and fix bugs• Provided exceptional customer service through effective communication

As an Assistant Team Leader at Hamstech Online Service Private Limited, I was responsible for supporting the teamin achieving their goals and ensuring smooth operations. I assisted in training new team members and providedguidance to improve their performance. Additionally, I collaborated with other departments to ensure efficientcommunication and workflow. Key Responsibilities:• Trained new team members• Provided guidance for improvement• Collaborated with other departments• Assisted in achieving team goals

As a Student Counsellor at Y-Axis Solutions Private Limited, I had the opportunity to work with a diverse group ofstudents seeking guidance for their higher education options. Through personalized counseling sessions, I helpedstudents identify their strengths and interests and provided them with comprehensive information on variousuniversities and courses. My role also involved assisting students with their application process, visa procedures,and preparing them for interviews and exams. Key Responsibilities• Conducted personalized counselling sessions.• Provided information on universities and courses.• Assisted with the application process and visa procedures.• Prepared students for interviews and exams.

As a Senior Sales Associate at Next Education India Private, I had the opportunity to collaborate with a dynamicteam and contribute to the company's growth and success from November 2013 to January 2018. Leveraging mystrong sales skills and deep understanding of the education industry, I effectively promoted and sold our productsand services to prospective clients.Key Responsibilities:• Conducted product demonstrations and presentations to showcase the value and functionality of our offerings.• Generated leads through networking, cold calling, and developing relationships with key decision-makers ineducational institutions.• Consistently achieved monthly sales targets, demonstrating a strong ability to close deals and drive revenue.• Provided exceptional customer service and support, addressing client needs and resolving issues promptly.• Developed and implemented sales strategies to increase market penetration and expand the customer base.

As a Customer Support Executive at Polaris Financial Technology Limited, I was responsible for providingexceptional customer service and support to clients using our products. I worked closely with our technical team totroubleshoot and resolve issues or concerns raised by clients, ensuring their satisfaction with our products andservices.Key Responsibilities:• Responded to client inquiries via phone and email.• Conducted training sessions for new clients.• Maintained accurate records of all customer interactions.