Product Support Executive
Current
Sep 2024 - Present
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Kranti Kumar Email & Phone Number
Customer Support & Tele Sales Professional | 9+ Years of Experience in Issue Resolution, Lead Generation, and Achieving Sales Targets | Driving Growth with a Customer-Centric Approach
at
Gravity Cybertech
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Customer Support & Tele Sales Professional | 9+ Years of Experience in Issue Resolution, Lead Generation, and Achieving Sales Targets | Driving Growth with a Customer-Centric Approach
Location
Hyderabad, Telangana, India
Who is Kranti Kumar? Overview
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Quick answer
Kranti Kumar is listed as Customer Support & Tele Sales Professional | 9+ Years of Experience in Issue Resolution, Lead Generation, and Achieving Sales Targets | Driving Growth with a Customer-Centric Approach at Gravity Cybertech, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Kranti Kumar.
Kranti Kumar previously worked as Product Support Executive at Gravity Cybertech and Associate Process Leader at Brane Enterprises Pvt Ltd. Kranti Kumar holds Bachelor Of Technology (B.Tech.), Electrical, Electronic And Communications Engineering Technology/Technician from Jawaharlal Nehru Technological University.
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Email format at Gravity Cybertech
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Gravity Cybertech
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Profile bio
About Kranti Kumar
Experienced Associate Process Leader with over 9 years of expertise, including 4.1 years in customer support and 5.3 years in tele sales. Proven track record in the staffing and recruiting industry, excelling in Customer Relationship Management (CRM), English, and Operating Systems. Adept at issue resolution, lead generation, and product presentations, consistently achieving sales targets and contributing to organizational growth. Strong education professional with a B.Tech in Electronics and Communication Engineering from Mother Teresa Institute of Science and Technology.
Listed skills include C++, Team Management, C, Operating Systems, and 10 others.
Current workplace
Kranti Kumar's current company
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7 roles
Kranti Kumar work experience
A career timeline built from the work history available for this profile.
Associate Process Leader
- As an Associate Process Leader, I participate in various processes, including attending meetings to gatherrequirements, and creating designs and flowcharts. I evaluate and manually test solutions to ensure they fulfil.
- Work closely with cross-functional teams, including developers, product managers, and QA, to test and validatenew platform features.
- Utilize Jira to report, track, and manage bugs and issues, ensuring timely resolution and minimal impact onplatform performance.
- Ensure the overall quality and performance of processes and solutions through continuous testing and feedbackloops.
- Maintain comprehensive documentation of processes, designs, test cases, and outcomes to support continuousimprovement and knowledge sharing.
Feb 2022 - Sep 2024
Senior Executive
- As a Senior E-Support Officer at Knoah Solutions Private Limited, I was responsible for providing technical supportto clients through various channels such as phone, email, and chat. I worked closely with.
- Managed and resolved escalated customer issues
- Collaborated with the product development team to identify and fix bugs
- Provided exceptional customer service through effective communication
Mar 2021 - Oct 2021
Assistant Team Lead
- As an Assistant Team Leader at Hamstech Online Service Private Limited, I was responsible for supporting the teamin achieving their goals and ensuring smooth operations. I assisted in training new team members and.
- Trained new team members
- Provided guidance for improvement
- Collaborated with other departments
- Assisted in achieving team goals
Mar 2020 - Sep 2020
Student Counselor
- As a Student Counsellor at Y-Axis Solutions Private Limited, I had the opportunity to work with a diverse group ofstudents seeking guidance for their higher education options. Through personalized counseling sessions.
- Conducted personalized counselling sessions.
- Provided information on universities and courses.
- Assisted with the application process and visa procedures.
- Prepared students for interviews and exams.
Jan 2019 - Aug 2019
Senior Associate
- As a Senior Sales Associate at Next Education India Private, I had the opportunity to collaborate with a dynamicteam and contribute to the company's growth and success from November 2013 to January 2018. Leveraging.
- Conducted product demonstrations and presentations to showcase the value and functionality of our offerings.
- Generated leads through networking, cold calling, and developing relationships with key decision-makers ineducational institutions.
- Consistently achieved monthly sales targets, demonstrating a strong ability to close deals and drive revenue.
- Provided exceptional customer service and support, addressing client needs and resolving issues promptly.
- Developed and implemented sales strategies to increase market penetration and expand the customer base.
Nov 2013 - Jan 2018
Customer Support Executive
- As a Customer Support Executive at Polaris Financial Technology Limited, I was responsible for providingexceptional customer service and support to clients using our products. I worked closely with our technical team.
- Responded to client inquiries via phone and email.
- Conducted training sessions for new clients.
- Maintained accurate records of all customer interactions.
Jun 2012 - Aug 2013
2 education records
Kranti Kumar education
Bachelor Of Technology (B.Tech.), Electrical, Electronic And Communications Engineering Technology/Technician
12Th, Mpc
K V No 2, New Delhi
FAQ
Frequently asked questions about Kranti Kumar
Quick answers generated from the profile data available on this page.
What company does Kranti Kumar work for?
Kranti Kumar works for Gravity Cybertech.
What is Kranti Kumar's role at Gravity Cybertech?
Kranti Kumar is listed as Customer Support & Tele Sales Professional | 9+ Years of Experience in Issue Resolution, Lead Generation, and Achieving Sales Targets | Driving Growth with a Customer-Centric Approach at Gravity Cybertech.
Where is Kranti Kumar based?
Kranti Kumar is based in Hyderabad, Telangana, India while working with Gravity Cybertech.
What companies has Kranti Kumar worked for?
Kranti Kumar has worked for Gravity Cybertech, Brane Enterprises Pvt Ltd, Knoah Solutions, Hunar Online Courses, and Y-Axis Overseas Careers.
How can I contact Kranti Kumar?
You can use AeroLeads to view verified contact signals for Kranti Kumar at Gravity Cybertech, including work email, phone, and LinkedIn data when available.
What schools did Kranti Kumar attend?
Kranti Kumar holds Bachelor Of Technology (B.Tech.), Electrical, Electronic And Communications Engineering Technology/Technician from Jawaharlal Nehru Technological University.
What skills is Kranti Kumar known for?
Kranti Kumar is listed with skills including C++, Team Management, C, Operating Systems, Crm, Java, Microsoft Office, and Microsoft Excel.
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