Nikoletta K. Email & Phone Number

* Creating the refurbed Customer Support coaching program for tenured and new hires* Coaching 40 individuals to exceed or achieve quality results* Responsible for providing supervision for low performers* Initiating and continuing monthly group coaching-workshop sessions for skill growth of support teams* Collaborating with the Customer Support leadership.

Graz, Styria, Austria

* Project Management: participating in the revamp of the manager onboarding program and in the redesign of cross-team collaborations.* Coaching: skill-based quality assurance for a team of 8 reports.* Mentoring: career coaching for employees across the organization (INterviewIN program).* I played a monumental role partnering with talent acquisition to.

Graz, Styria, Austria

* Supervising performance and coach individuals to exceed or achieve productivity and quality results* Assisting with escalated issues from customers and internal stakeholders* Leading through change to improve process and drive efficiency in a highly agile environment while motivating, inspiring and uplifting the team. I got exceptional results for my.

Graz

* Point Of Contact for internal and external escalations* Go-to-person for the support team regarding process clarifications* Participating in peer interviews for new hires* Training new hires on site and remotely* Coaching for the whole EMEA support team for quality assurance* Contributing to weekly product huddles with interactive quiz questions to.

Graz

* CRM used: Salesforce* Closed an average of about 1,000 requests monthly with a CSAT score ranging 4.04-4.49 for a high amount of surveys* Top Of The Charts and CSAT Champion award winner* Provided Salesforce training after only some months being with the company* Onboarded new hires on site and remotely training Dublin* Was in charge of our monthly.

Graz

* Responding to customer emails in English and in German to troubleshoot technical and payment issues. * Answer phones in English to support customers with using the platform.

Graz, Austria

EFL teacher, tour guide

Budapest

• answer incoming phone calls in a timely and polite way
• examine case management inquiries
• accurate entry of project data in physical and online filing system
• provide technical support on the use of online data processing tool
• design and deliver technical training
• provide updates on international research in the topic of children poverty

Budapest

• log requests and incidents in ticketing system (Service Center, Remedy, Biomni)
• reply to end user queries via email and on the phone
• investigate and reply to escalations
• train and mentor team members
• update help file
• provide weekly feedback on the team's work for customer representatives

Halásztelek

• provided regular and business English classes for students aged 14+
• prepared students and created the exam material for the General Certificate of Secondary Education
• corrected assignments and provided reports on the written part of the GCSE

Budapest, Pilisvörösvár, Piliscsaba

• Activities with small (K-4) children:
• introduced the Anglo-Saxon culture to preschoolers via games, songs and rhymes
• conducted individual improvement matching children’s age and knowledge
• facilitated cooperative learning process and the situative practice of vocabulary and grammar using meaningful supplementary materials Activities with older children and adults:
• facilitated student learning in multi-aged groups of various knowledge levels
• arranged written and… Show more Activities with small (K-4) children:

Master Of Arts (M.A.), English +Slovak Language And Literature, General

Tourism And Travel Services

tour guide for Hungary

Gcse