●Creating, defining and managing master data creations and other data integrity related tasks in order to ensure the smoothness of the purchasing, production and sales process ●Working with designated ERP system internal customers on understanding daily production/logistics problems, updating master data changes, coordinating and executing master data uploadsusing Oracle and SAP systems● Achieving data entry operational objectives by giving informationfor strategic plans and reviews● Responding to incoming queries in a timely and professional manner todeliver a positive customer experience in each interaction● Creating training materials and documentation, carrying out trainingsusing the appropriate tools,● Actively participating in the implementation of data projects to improvework and/or processes within the Master Data Team,

-Investigating PPI redress cases and performing complex manual calculations on credit cards and loans.- Undertaking checks of colleagues’ cases and providing support to the team to maintain high levels of quality.- Ensuring full compliance with regulatory and legislative guidelines whilst adhering to complaint handling principles.- Working on complex redress cases to guarantee customers receive the exact amount of redress.- Communicating outcomes of complaints via letter and ensuring clarity of language and wording

• Working cases on behalf of M&S Bank• Working as part of a contingency team ensuring urgent cases are worked in a timely manner from start to end• Ensuring all logging processes have been carried out correctly and all customer information is correct – resolving complex customer issues – cases which are known as admin cases. • Providing rationale for all decisions in a clear manner.• Contacting customers and other third parties including Tix for IVA cases to gain further information• Creating final response letters and ensuring audit trail is created• Liaise with FOS teams, Collections and other departments and take full independent ownership of each review• Ensure each complaint is FCA compliant and client requirements are met.• Working in a target driven environment against pressured deadlines to avoid breaches• Underwent thorough training to gain an in depth knowledge of sales and related policies including relevant process and policies such as the Consumer Credit Act, Data Protection Act and FCA guidance, including DISP and ICOB.

• Courteously greet visitors and employees and cater to their special requests, needs and complaints. • Answer and forward phone calls to appropriate individuals and departments. • Process HR documents such as new hire documents, produced letters that requested references for potential employees. • Review time sheets, and other information in order to detect and reconcile payroll discrepancies • Collecting important employee information and inputting data onto various systems

This was my internship where I volunteered as front of houseMy main roles consisted of: • Answered telephone calls and customer queries, and took care of reservations which had to be written and updated. • Handled package deliveries and receipt, and also assisted in typing and distribution of confidential letters for other senior member. • Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organising filing systems. • Check restaurant’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary.