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Bielsko-Biała, Woj. Śląskie, Polska

• Create and oversee the company's long-term technology strategy.
• Recruit, manage, develop and motivate a team of developers, engineers and other technical specialists.
• Supervising the team's work process, setting goals and monitoring progress.
• Managing the software development process from concept to implementation, including planning, design, programming, testing and deployment.
• Monitor trends and new innovations in technology to bring innovative solutions to the company's products.
• Supervise research teams to explore new technologies and their potential applications.

Bielsko-Biała, woj. Śląskie, Polska

• Development of implementation plans, scheduling of work related to implementations and updates as well as other works for clients.
• Supervision over the content of the work of IT Support Engineers and providing support in this regard.
• Administration of the OTRS / Jira Service Desk system.
• Maintaining communication with clients in case of escalation by clients.
• Scheduling overtime and approving overtime work.
• Providing human resources necessary to carry out activities related to the implemented projects and tasks.

Bielsko-Biała, woj. Śląskie, Polska

• Administration of the ticket system based on OTRS solutions (creating queues, configuring mail filters, automatic mechanisms).
• Monitoring and responsibility for keeping the SLA.
• Development and implementation of tools for optimizing the work of service teams.
• Creating reports on the work of the team.
• Support in the field of consultations, training, presentations and substantive advice for employees and customers of Alfavox in the field of implemented technologies.

Bielsko-Biała, woj. Śląskie, Polska

• Implementation and updates of CallCenter solutions based on Windows Server, Hyper-V, ESXi, CentOS operating systems.
• Monitoring and solving the most difficult technical problems.
• Corporate network administration, company security policy management, configuration of routers, remote access (VPN) for employees and cooperating companies, firewalls, network monitoring based on Mikrotik solutions.
• Performing and completing technical purchases (server / desktop machines / notebooks, base components, computer equipment, telephone equipment and other technical solutions).

Bielsko-Biała, woj. Śląskie, Polska

• Installation of LAN and telephone networks
• Management and maintenance of LAN and telephone networks (installations for up to 2,000 subscribers)
• Administration and implementing Slican, Alcatel, Siemens, DGT PBX sytems