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Bielsko-Biała, Woj. Śląskie, Polska

• Create and oversee the company's long-term technology strategy.• Recruit, manage, develop and motivate a team of developers, engineers and other technical specialists.• Supervising the team's work process, setting goals and monitoring progress.• Managing the software development process from concept to implementation, including planning, design, programming, testing and deployment.• Monitor trends and new innovations in technology to bring innovative solutions to the company's products.• Supervise research teams to explore new technologies and their potential applications.• Identify potential partners, suppliers and customers that can strengthen the company's portfolio.• Negotiate and manage strategic partnerships and business agreements.• Ensure that software produced meets security standards and relevant industry laws and regulations.• Implement data protection and user privacy policies and procedures.• Prepare and monitor budgets related to technology activities, including costs for staffing, IT infrastructure and other resources.• Provide high quality technical support to customers, delivered by technical teams• Create and manage maintenance contracts, ensuring product continuity.• Analyzing the activities of competitors and the company's market positioning in order to adapt strategies and products to the changing business environment.• Continuously improve own and team's skills through participation in training, conferences and educational initiatives.

Bielsko-Biała, Woj. Śląskie, Polska

• Development of implementation plans, scheduling of work related to implementations and updates as well as other works for clients.• Supervision over the content of the work of IT Support Engineers and providing support in this regard.• Administration of the OTRS / Jira Service Desk system.• Maintaining communication with clients in case of escalation by clients.• Scheduling overtime and approving overtime work.• Providing human resources necessary to carry out activities related to the implemented projects and tasks.• Conducting the recruitment process.• Taking care of the team's development and motivation.• Designing solutions (hardware resources, networks) for implementations, expansion projects.

Bielsko-Biała, Woj. Śląskie, Polska

• Administration of the ticket system based on OTRS solutions (creating queues, configuring mail filters, automatic mechanisms).• Monitoring and responsibility for keeping the SLA.• Development and implementation of tools for optimizing the work of service teams.• Creating reports on the work of the team.• Support in the field of consultations, training, presentations and substantive advice for employees and customers of Alfavox in the field of implemented technologies.

Bielsko-Biała, Woj. Śląskie, Polska

• Implementation and updates of CallCenter solutions based on Windows Server, Hyper-V, ESXi, CentOS operating systems.• Monitoring and solving the most difficult technical problems.• Corporate network administration, company security policy management, configuration of routers, remote access (VPN) for employees and cooperating companies, firewalls, network monitoring based on Mikrotik solutions.• Performing and completing technical purchases (server / desktop machines / notebooks, base components, computer equipment, telephone equipment and other technical solutions).

Bielsko-Biała, Woj. Śląskie, Polska

• Installation of LAN and telephone networks• Management and maintenance of LAN and telephone networks (installations for up to 2,000 subscribers)• Administration and implementing Slican, Alcatel, Siemens, DGT PBX sytems