Kenny Bradshaw Email & Phone Number

Kansas City, Missouri Area

Kansas City, Missouri Area

· Support of PC Desktops and Laptops.· Support of Virtual machines running VMware.· Managing assigned tickets through Helpdesk Software Footprints.· Extensive work with VMware and Horizon client.· Supporting a variety of Cerner applications· Answer incoming Helpdesk calls and strive for 1st call resolve status.· Extensive work in Active Directory.· Assist in setup and help maintain meeting room technology including TVs, projectors, smart boards and all other AV equipment.· Various support of several different customized applications.· Support a variety of printers including copy machines, laser printers and label printers.· Use of Lansweeper to remotely troubleshoot and collect information from clients.· Maintain all Medstan printers across hospital· Work with multiple departments on troubleshooting common issues

Kansas City, Missouri Area

· Support of Apple Desktops and Laptops both remotely and on-site.· Support of PCs both desktop and laptop.· Manage staffing of the University’s Help Desk including setting the schedule and working through any time conflicts with fellow employees.· Management of two Desktop Support Techs· Setup interviews and selected candidate for IT Support Specialist job.· Support of Windows 7, 8, and 10.· Distribute and manage University’s Mobile devices including iPads, Surfaces and Android Tablets.· Setup, maintain and upgrade Apple Server on campus to help manage the Apple Devices both desktop and mobile.· Work with vendors and contractors on acquiring quotes and desired upgrades to our current infrastructure.· Extensive work in Active Directory.· Use of Microsoft SCCM to help users remotely and to collect reports on machines.· Assist in planning and coordinating all summer projects.· Troubleshooting work with Canvas (Learning Management System for online students).· Manage all printers and copiers that are under contract with several different vendors throughout campus by ordering supplies placing service calls and overall general maintenance.· Setup and troubleshooting of Pharos as our print charging software for students.· Handle all hardware warranty issues with Dell and Dell Certified.· Remote in from home after hours at times to fix urgent issues.· Assist setup and maintain classroom technology including TVs, projectors, smart boards and all other AV equipment.· Setup meetings of other departments and outside groups on campus and teach them how to use equipment in the classrooms or conference rooms.· Create documentation to help users and other IT staff with common problems.· Help students fix, troubleshoot and diagnose issues with their own personal devices.· Assist our System Admin with general email issues using Microsoft Exchange.· Create and upload PC Images using Microsoft Deployment Toolkit.· Manage and Creation of all Apple images for depl

Kansas City, Missouri Area

· Support of Apple desktops and laptops both remotely and on-site.· Create and manage deployment of Apple images using a self-built server to deploy.· Setup, support and distribution of 500+ iPads in the district.· Setup and support iPhones, iPods as well as some Apple TV’s.· Creation of many iPad instructional documents for users. · Manage the purchasing of District Apps for iPads using Apples VPP.· Configuration and use of Absolute Manage for managing mobile devices.· Installation and Setup of projectors, Smart Boards and Eno Boards.· Support of Microsoft Windows XP, Vista and 7.· Support of Microsoft Office 2003, 2007 and 2010.· Installation and setup of copiers and printers locally, wired and wirelessly as well.· Setup print server using Microsoft Windows Server 2003.· Use of Microsoft SCCM to remotely fix machines throughout the district.· Worked with Network Team to replace the out of date wireless systems.· Configuration of new Aruba wireless systems.· Provide training and troubleshooting techniques to peers within the department.· Handle warranty phone calls/emails for technology that fails while under warranty.· Speaking with vendors about products as well as gathering quotes for purchases.