Test Automation Engineer for multiple web based transaction processing applications. Creating holistic regression test suites with a variety of automation tools: Postman, Testim, Applitools, and K6.Working in an Agile Scrum & Kanban teams as test automation engineer as well as performing manual QA when necessary. Primarily writing test automation that runs regression suites via Gitlab when new builds are released by engineers. Maintaining multiple Gitlab & Testim code repositories for a variety of testing types: API, UI, UX, Visual, Performance/Load scripts.

In 2012 the AIR & SEA Card® Contract was awarded to Kropp Holdings Inc by the Defense Logistics Agency (DLA). This company is a Subsidiary of World Fuel Services. I work within the Program Management team which oversees two highly customized web-based transaction processing systems: aircardsys.com and seacardsys.com.Senior Business Analyst● Regularly review system enhancement requests from DLA for creation of Contract Modifications for specific system functionality changes● Work with engineers, BA’s, QA’s and other stakeholders to provide time & cost estimations for system enhancements● Create & review user stories for the AIR & SEA Card® system backlog using Jira● Create static and dynamic wireframes & mockups for system enhancements with tools like Marvel, InVision or Balsamiq● Work with UX teams to perform user studies for future system enhancements● Calculate ROI on user stories to determine priority in project backlog● Ensure systems maintain SOX & PCI compliance with each change request● Utilize Jaspersoft BI Tool to procure reports and metrics for the PM team and create ad hoc reports for clients● Sharepoint Administrator for the BA/QA team via Office 365.Quality Analyst● Using Katalon for test automation to replicate daily system in beta environment including: keying transactions, credit card requests, payments, and executing the processing & billing functions● Create test cases for Automated & Manual QA of user stories in sprints● Test credit card magstripe data● Test of our Port & FBO location tools (Web & Mobile Apps)● Established highly organized test sets to facilitate regression and end to end testing

Summary● In 2005 MSTS was awarded the AIR & SEA Card® Contract from the DefenseLogistic Agency. I was part of the Program Management team that oversawthe creation and maintenance of the 2 web sites and the backend transactionprocessing systems for the project.Quality Analyst● Creation of test cases for Manual QA● Manual QA website changes before release to production● Manual QA software updates to POS Machines (Omni 3200)● QA of transaction processing system included: Credit Card authorizations,electronic transaction settlement, manually keyed transactions, processing &billing core functionality, payment application, reporting system, reportsending, customer and vendor data management and creation.● Utilize Bugzilla to create and bugs and enhancements requests.● Owned iterations of bugs and worked them through the SDLC● Worked with the Customer Support team to triage and re-create systemissues encounteredProgram Management● Received change requests from clients and worked to create specifications tohand off to engineers for development● Created mockups for website changes● Created release notes for production software releases● Provide cost/time estimations for software changes●Creating functional specifications for new screens, enhancements, or reporting for client● Using Rally for changes to our new AIR environment (Agile)● SDLC: spec/bug creation, QA in beta environments, UAT with client, verification in production,closing out bugs.● Providing QA, UAT, and regression testing for changes to the system across multipleenvironments and browsers.● Creating, executing, and reviewing test plans for internal QA.● Creating training materials for both internal employees and external clients to help learn systemfunctionality.● Supporting escalated issues from internal support or external clients, and working withdevelopers for resolutions.

● Supported two private label credit card programs (BlueTarp® & AIR Card®)● Processed credit applications for new customers● Checked applicant Credit Bureau scores & Dun & Bradstreet® ratings todetermine appropriate credit lines● Acquired trade references from vendors to validate applicant credit paymenthistory. Also fulfilled incoming inquiries for references.● Worked directly with vendors to evaluate Customers in need of temporary orpermanent credit line increases● Emboss and ship out new or replacement credit cards for customers● Set up POS machines for new vendors & ship them out● Tested POS upgrades and helped vendors update their POS software● Medium volume phone & email support for various inquiries: billingquestions, receipt copies, dispute resolution, lost/stolen cards● Tracked incoming requests through CRM tools (OTRS)● Supported DLA government contract for refueling and servicing militaryaircraft and vessels

Sales● Retail salesperson in the computer/electronic accessories department● Sold customers in store computers and accessories based on need● Helped customers configure their own computers through a web-based portal● Sales of various computer accessories: printers, drives, hardware, memory, softwareetc● Helped customers troubleshoot issues with their electronicsMerchandising● Helped offload & stage product from nightly truck deliveries● Stock staged floor products prior to morning store openings● Track inventory for departments using asset scanners● Ensure price signage was correct and reprinted if necessary● Change out price signage with weekly ad changes● Set up of new sales displays

● Cashier and Salesperson of hobby toys: radio controlled cars, planes, helicopters,trains, rockets and plastic models● Building and repair of RC Cars for customers● Check inventory and availability of product for customers● Special order products or parts directly from vendors if unavailable in store

● High volume call & email support center for Kansas/Missouri metro & rural internetprovider, provided dial-up, ISDN, DSL, T1-3 and co-location services● Enrolling new customers in home internet services● Troubleshooting issues customers had connecting to the internet (modems)● Helping customers set up emails included with service● Resolving issues with billing, payments, service quality and other issues