Kristina Davison Email & Phone Number

• Assemble, test, and launch new certification exam, recertification, and practice test content in the Learning Management System (LMS)• Create learning paths in the LMS and add relevant lessons and assessments• Investigate and resolve procedural, and content issues for quality assurance• Manage certification assets that are created in platforms

Chicago, Illinois

• Designed online learning programs for IACET accredited organization with over 40,000 members using the ADDIE model• Created e-learning courses, live web sessions, instructional materials, and HTML templates• Collaborated with SMEs to provide continuing education credits, including designing assessments• Imported, tested, and launched content in the Learning Management System (LMS)• Administered existing content in the LMS and resolved technical for program staff and learners• Assisted with implementing new learning methods and improving the program design process• Managed closed-captioning for 55 on-demand courses• Coordinated live captions for 45 virtual events at conference with more than 18,000 attendees• Moderated over 20 live web sessions including polls, chats, and Q&A sessions using Zoom and GoToWebinar

Hammond, Indiana

• Launched email marketing campaigns, promoting events and student recruitment opportunities• Assisted with planning and execution of Center for Career Management events• Programmed and launched new jobs bulletin using HTML and Microsoft Excel, saving 1-2 hours per week• Taught and developed curricula for Spanish 101 & 102 and English 420 Business Writing• Mentored students on job search and workplace communication

East Chicago, Indiana

• Developed and executed comprehensive social media strategies• Collaborated with stakeholders to coordinate cohesive marketing campaigns• Managed monthly and quarterly social media budgets• Tracked key performance indicators and measurable metrics for all social channels• Analyzed social media performance and delivered data to property executives

Park Forest, Il

• Supervised operations for educational enrichment programs for 7 facilities• Designed and implemented new policies, procedures, and training materials• Generated reports for government reimbursement• Managed student registrations, enrollment, and program audits, ensuring DCFS compliance

Harvey, Il

• Established patient accounts, collected data, and tracked account use • Streamlined and facilitated user access for online medical records• Collaborated with IT Staff to reach performance benchmarks• Implemented strategies towards generating $2,000,000 in government funding

Merrillville, In

• Demonstrated significant product knowledge by providing information on current menu choices and specialties and suggesting dishes and drinks suited to customer preferences• Facilitated positive guest experiences by communicating in a warm, friendly demeanor and meeting all guest needs• Performed proper cash handling procedures by documenting guest orders, issuing receipts, accepting payments, returning change, and providing profits to restaurant on a shift-by-shift basis• Served as valuable team member and ensure service and product quality

Tangshan, Hebei, China

• Facilitated and organized daily classroom and office operations• Lead the classroom in discussion and activities of the writing process and multiple EFL methods• Acted as liaison among students, instructors, directors, and administrators• Assessed and recorded teacher participants’ performance

Hammond, In

• Assisted students in learning new computer software and technologies by guiding students on using various software, tools, and applications• Provided classroom technological support, assisting teaching staff in preparing computer equipment for daily lessons• Maintained computer lab and its equipment by resolving software issues, periodically inspecting equipment, and submitting work orders for advanced issue resolution

Hammond, In

• Assisted native and non-native English-speaking students with all aspects of the writing process in one-to-one and group tutoring sessions in the Writing Center• Developed and presented workshops on research and citation, grammar, assessing arguments, and more• Played key role in improving student academic performance by reviewing student essays, recommending possible revisions, and instructing on rhetorical and grammatical concepts• Contributed to operational success by recording session details and student progress, facilitating monthly meetings, orienting classes to services, answering in-person and telephone inquiries, and setting up tutoring appointments

• Provided administrative assistance by editing, composing, and revising emails, letters, and university documents, answering telephone and in-person inquiries, and copying and filing important documents. • Marketed department activities by designing posters and flyers and using social media for academic events.• Coordinated the Spain Study Abroad Program by compiling, distributing, and filing necessary forms and contacting students regarding important information, and marketing and distributing information via social media. • Assisted with department’s community outreach and event planning effort by researching and reporting vital information on venues, community partners, and more.

Hammond, In

• Mentored and taught underprivileged, at-risk high school students, encouraging them to strive for personal and academic success by applying for and attending college• Created and taught comprehensive curriculum designed to prepare students for college-level writing• Established and maintained detailed record system and timeline of student participation, progress, and grades• Monitored student progress and tailored lesson-plans to drive student success

Chesterton, In

• Wrote professional resumes for job seekers in various industries and revised based on client requests• Organized and formatted content to highlight job seekers’ experience and skills• Conducted additional research into clients’ previous experience to better emphasize the overall impact of their work• Composed blogs and online articles for law firm, conveying complex ideas in clear, conversational language

Aurora, Il

• Developed valuable working relationships with clients by providing insight on company products, recommending products suited to specific customer needs and facilitating client comfort in typically uncomfortable situations• Contributed to company profit by initiating and completing sales transactions and consistently meeting and exceeding store’s sales goals• Ensured quality product marketing by demonstrating promotion awareness, establishing and reorganizing marketing displays, and maintaining company visual standards

Master Of Business Administration - Mba

Bachelor Of Arts (B.A.), English Language And Literature, Writing, 3.98

Web Design Writing for Web Usability and Readability Publications Design

Bachelor Of Arts (B.A.), Foreign Language And Literature, Spanish, 3.98

Activities and Societies: Study Abroad, Student Government Association, Honors Program, Women's Tennis Team, SGA Secretary.