***Continuing PDM Associate responsibilities with added leadership & decision-making functions- Strategic Decision-Making: Contributed to high-level decisions, such as revising the RSF/SSF Availment Guidelines to enhance alignment with organizational goals.- Business Continuity Plan Development: Authored the department's main work manual as part of PHILEXPORT's 2022 Business Continuity Plan.- Interdepartmental Collaboration: helped in interdepartmental coordination to improve systematic project planning consultations.

- Project Management and Evaluation: Pre-screened and evaluated project proposals for fund approval, ensuring compliance with documentation standards and adherence to guidelines. Facilitated fund releases in coordination with the Finance Department. Monitored project implementations and handled liquidation requirements.- Training and Capacity Building: Participated in Training of Trainers (TOT) sessions and organized echo seminars for member development in organizational and capacity-building topics.- Financial Coordination and Reporting: Collaborated with the Membership Department for fund support processes. Prepared reports on RSF/SSF funds, supporting financial tracking for the organization.- Meeting and Event Facilitation: Organized meetings, managed RSVPs, prepared presentations, and facilitated hybrid meetings. Provided technical support for video conferencing platforms (Zoom, Google Meet, Cisco).- Public Speaking and Event Hosting: Frequently appointed as the Master of Ceremony for General Membership Meetings and PEDP Info Sessions, ensuring smooth flow and engagement during events.- Administrative and Clerical Functions: Managed department communications, document sorting, and inquiry handling. Organized departmental files and coordinated supplies and services requests.

• Events Promotion: Promoted events via SMS invites and social media platforms to attract potential exhibitors.• Project Management: Developed and maintained Gantt charts for event timelines.• Master of Ceremony (MC): Served as the Master of Ceremony during the Opening Ceremonies of events, ensuring smooth and professional proceedings.• Marketing: Executed email marketing campaigns and utilized creative graphics to promote events on social media.• Social Media Management: Managed the social media account of Buy Pinoy Movement Foundation, Inc., (a trade fair organization client) enhancing event visibility and engagement.• Client Interaction: Attended meetings with clients to understand event requirements.• Administrative Support: Assisted in drafting security plans for trade events, updated event's Gantt chart, facilitated exhibitor's ingress and egress, managed logistics, vendor and participant coordination.• Trade Show Directory Creation: Developed a trade show directory as part of event organization.

- Field Marketing Representative: Established partnerships with BPO companies to fulfill their Full-Time Equivalent (FTE) staffing needs for international client requirements.- Recruitment Consultant: Screened applicants and conducted initial interviews for Call Center Agent Training. Facilitated deployment of successful trainees to BPO partners and provided feedback to unsuccessful candidates. Managed recruitment records and promoted free call center training via social media.- Call Center Agent Trainer: Introduced trainees to the BPO industry, outlining job responsibilities, compensation, and career growth opportunities. Led icebreaker activities to enhance communication skills, facilitated call listening sessions, conducted mock calls and call simulations, and prepared trainees for the BPO hiring process through Versant test training and panel interview practice.**The company ceased its operations in 2018.

• Assisted customers with billing inquiries, chargebacks, fraud disputes, and other account issues.• Provided excellent customer service while guiding clients through credit card optimization strategies.

• Leadership: Supported the team as second-in-command, overseeing new customer service advisors during their transition from training to live calls (nesting phase), providing performance feedback and statistical insights (i.e. Average Handling Time, Wrap/ACW, etc.)• Team Collaboration: Worked closely with the Senior SME to drive team efficiency and meet performance targets.• Training and Development: Provided product knowledge, shared best practices, and supported trainees in achieving performance goals before full team integration.

• Respond to customer inquiries, resolve issues, and manage concerns about landline accounts, plans, or payments.• Handle a significant volume of complex customer interactions.• Promote company broadband packages with excellent customer service.• Build positive relationships with customers, ensuring they feel valued and satisfied with their BT experience.

• Assist customers with inquiries regarding their mobile prepaid accounts.• Guide customers through account information, mobile plan options, and subscription management.• Provide self-service options and conduct basic troubleshooting for mobile issues over the phone.