Kreli Washington Email & Phone Number

Torrance, Ca, Us

West Hollywood, California, United States

Santa Monica, California, United States

• Operate and monitor Living Room, Mobile, and Computer devices during live television broadcast (especially sports), ensuring smooth streaming; leverage ServiceNow Ticketing experience to troubleshoot issues promptly.• Edit live broadcast metadata, including extending programs and applying global blackouts to specific channels; utilize strong soft skills and in-person IT support experience to communicate effectively with team members.• Troubleshoot issues relative to live streaming by entering commands and observing system functioning; maintain records of daily data communication transactions and remedial actions taken, following escalation procedures as needed.

El Segundo, California, United States

• Provide direction and supervision to ensure compliance with established security policies, procedures, and performance standards, including overseeing the setup and maintenance of all printer/scanner machines and other office equipment.• Investigate and mitigate any potential safety issues on site while administering internal and external company services, including the Google ecosystem, Atlassian ecosystem, LDAP, VPN, and SIP.• Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports; handle all procurement of hardware, software, cords, plugs, chargers, etc., and maintain the asset inventory system, ensuring all allocations are logged and equipment is up to date and in good working order.

Inglewood, California, United States

• Audited and optimized security protocols for NFL events, leveraging knowledge of Customer IT systems and regulations; assigned posts to security officers and managed communication, ensuring safety.• Developed standardization and consistency through process, procedures, change control, and workflow management, utilizing SQL database knowledge.• Fielded incoming client inquiries over the phone and in person, providing timely solutions; demonstrated self-starting abilities and oral/written communication skills.

Los Angeles County, California, United States

- Operated computer systems while delivering exceptional customer service to high-profile clientele, including problem-solving and resolving customer complaints and issues.- Managed several tasks in a fast-paced environment, ensuring efficient handling of inquiries and support requests.- Created and maintained an efficient and productive workplace environment, fostering exceptional levels of interpersonal and team communications.- Consistently exceeded sales goals by efficiently managing sections and multitasking, while also ensuring prompt and effective resolution of issues for customers.

Hawthorne, California, United States

• Processed and managed all forms of customer payments, maintain accurate financial records, and ensure proper cash handling and reconciliation.• Handled customer communications, organize and process important documents and files, and provide comprehensive support to management and team members.• Managed cash distribution, inventory control, and stock management while maintaining exemplary customer service and contributing to team goals.

Cybersecurity Professional Bootcamp, Cybersecurity

-Learned the steps of providing remote and onsite support -Created new user accounts, and learned to configure workstations -Learned.

Associate'S Degree, Drama And Dramatics/Theatre Arts, General