Thomas "Brian" Krell Email & Phone Number

Cincinnati, Ohio, United States

Wausau, Wisconsin Area

Field Liaison Consultant between Manufacturer working directly with Dealers Principals, Executive Management, Managerial groups. building relationships, bridging gaps, and develop best practices, revitalizing processes for growing business, while keeping a guest-centric focus. Technical Field contact for 16 Chevrolet dealerships. Process driven results, customer focused revenue generating sales through service lane proven procedures, and dealer beneficial promotions. Presentation of best practices at Global General Motors CCA Customer Care and After-sales Headquarters and during Regional Service Club Meetings. Guide leadership & staff to follow proven procedural tracts to increase departmental profitability through proven results. Better help management, record results of team members. Implement lower cost saving filters, family pricing to raise profitability and productivity within the departments. Train, and mentor, personnel with word tracts showing opportunity and, revitalize processes within departments, to maximize outcome. Work with Management to create, implement, train and staff Business Development Centers focused on customer friendly, effective appointment time scheduling, for dynamic sales driven appointment setting, driving effective results. Focusing on overall customer satisfaction, operating as one positive team. Recognized Leader in the North Central Region as an All Star Arbitration Representative for 2016-17 BBB Cases, Representing General Motors in Consumer Action cases, mediation, negotiating settlement, representation of BBB cases of Presumption, and Lemon Law. Well versed in all aspects of Automotive Operations, and a diverse background in many other businesses, in and out of the Automotive arena. Automotive background, including, Mechanical, Sales, F&I, Forecasting, Service, Parts, Wholesale, Fleet. Executive Director, Motivater, and Liaison to profitability.

Greater Grand Rapids, Michigan Area

Consulting Service Development Specialist with MSX International. Developing Service marketing strategies, to retain customers, create demand for Chevrolet, GMC, Buick, and Cadillac dealer service, facilitating demand for next vehicle purchase, and increase customer retention through streamlining service, and sales department processes, and overall customer experience. This entails working closely with upper management, dealer principles, applying General Motors software integrating a system, changing the customer experience in the service and sales department, getting it right the first time, retaining customers and building loyalty.

Greater Grand Rapids, Michigan Area

Owner Operator

Grandville, Michigan

Supervision of shop, customer service write-up, and dispatching of work to employees. Introduced to dealership, increased sales and service techniques, as well as procedural changes to parts and service departments increasing service sales 26% during first year. Key role in the implementation of the Mazda tire program. Worked to implement used car reconditioning with used car manager. Knowledgeable of ADP, Reynolds and Reynolds operating systems, Apple products, and several other dealer operating systems as well overall dealership operations. Worked closely with owner, and upper management. Promoted to interim Body Shop Manager, during interim, hired new body shop manager. Several awards, customer letters of appreciation, high CSI, and customer retention scores.

Grandville, Michigan

Body Shop Manager. New Start-up operation, at a new location, within the Grand Auto Family. Signed several insurance companies. Responsible for day to day operations, budgets, scheduling of work, estimates, parts ordering, accounts receivable, overall shop productivity. Prospected and secured wholesale accounts to increase shop profitability. Experienced Insurance Auction Buyer, purchased damaged vehicles to be reconditioned. Coordinated all repairs, worked with insurance companies and customers to complete satisfaction. Ultimately, Franchise was lost, and dealership was closed.

Grand Rapids, Michigan

West Michigan Regional Maintenance and Damage Manager.Responsible for coordination of maintenance, and logistics of movement, estimates, and damage repairs of all vehicles outside the Detroit regional office. Direct supervision of technicians, in two locations. Coordinated both internal service and vending of body repairs. Negotiated, with outside venders parts costs, repair, and coordinated vending of body repairs, of several vehicles with several vendors per week. Coordinated with distribution and logistics departments, movement of vehicles within the district for maximum rental profitability, and helped supervise a fleet of 12,500 vehicles with the Detroit regional office. Responsible for maintenance and tracking of a fleet of diesel and gas shuttle busses operated within the city. Acquired a CDL B license during this time. Responsible also for the management and reconciliation of accounts payable, parts acquisition, negotiation of contracts between vendors. Inspection of vehicle lease turn back to the manufacturer, and in-fleeting of new vehicles within region. Responsible for complete day-to-day operations, safety campaigns, and warranty administration.

Bachelor Of Science (Bs), Automotive Management

Activities and Societies: President Tau Kappa Epislon Fraternity, Representative for Inter Greek Council, Winter Carnival, Special.

Attended, Business Admin, Law, Human Resources, And, Health Administration.

Activities and Societies: Inter Greek Council, Weight training club, Ski club, Debate team, Tau Kappa Epsilon, Track and field, Various.