• To be the face of Bell and meet the expectations of our valued clients and customers • Install, repair and maintain Bell’s most advanced Fiber and Copper Network• Promote Bell services and products• Able to work independently and offer assistance if required to fellow technicians• Troubleshoot complex telecommunications issues using training, tools and equipment provided

The purpose of this position is to troubleshoot and resolve internet issues that customer might be having in a timely and effectivemanner using tools and techniques defined by the client. he agent is responsible for finding the root cause of the problem and towOrk with the customer to resolve their concern whicn may include directina a field tecnnician, were applicable, to ensureresolution within the stipulated time line.The agent should be abreast with changing technology and procedures to be able toeducate the customer of the value of the services provided, ways to optimize and maximize service usage and to retaincustomersUse aven tools to diaanose. investaate and resolveinternet network issues, hardware and software faults over the phone with the customer; Create tickets, schedule appointments with field technicians and follow up to ensure resolution or in Issue