Karen Foney Email & Phone Number

• Consultant to Continuous Delivery Team, focused on delivering quality solutions to meet customer needs.
• Providing expertise and knowledge to internal stakeholders - both operational business units and value streams
• Translate needs/gaps within operational business unit, analyze, and develop solutions, then advocate for change through business case development to fund and implement these changes
• Prioritize and drive technology delivery efforts to achieve goals
• Measure success, develop outcomes, key results, and key performance indicators
• Communicate business concepts and expected functional behavior to developers and other stakeholders

• Delivered transformational initiatives for life insurance allowing for expanded distribution partnerships, enhanced digital user experience and improved efficiency across operations, while managing segments of operations
• Drove overall delivery and business readiness of strategic initiatives from development of business case to training of associates while transitioning approach from Waterfall to Agile project methodology
• Successfully led multi-year, multi-million-dollar initiative to replace workflow system for new business and underwriting
• Sales enablement manager for new strategic partnership with unique digital process and compensation structure, resulting in 4% increase of new sales working across product, sales, marketing, technology, and operations
• Provided operational leadership to team supporting firm and producer onboarding along with payments of over $1B USD of annual compensation
• Advocate for our distribution partners in operations through key account management and technical support of business tools and services.

• Delivered transformational initiatives across life insurance operations and technology including:
• Development and implementation of flexible work arrangement program that became model for global program at Manulife/John Hancock
• Program included establishment of training for associates and leaders along with introduction of redesigned and rebranded workspace in both Boston and Toronto offices, having over 40% of workforce adoption of flexible.
• Introduction of points-based rewards and recognition program that increased employee engagement, was expanded to Finance area after first year and became model for global program introduced in 2020
• Successfully led JH Insurance Project Office teams through organizational restructuring, developed strategy for digitization and continuous operational improvements that resulted in over $14M in annual savings to.
• Oversight of strategic reporting for life insurance operations

• Led groups supporting over 75K active firms and producers, paying over $1B USD of compensation annually, and program management office within life operations; team focused on successfully integrating Manulife and John.
• Established new technology and tools to streamline business process with John Hancock including delivery of new feeds to support data to Distribution Partners
• Accountable for competitive analysis, project management, business analysis, and process modeling associated with strategic IT/process/organizational initiatives which created operations organization that took best of.

Project Director and leader in the Program Management Office within Life Operations; a team focused on program and project management, as well as competitive analysis, business analysis, and process modeling associated with strategic IT/process/organizational initiatives