Kumar Gaurav Gupta Email & Phone Number

Navi Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Faridabad Area, India

Managing a Team of 15 people who take care of Event Prefixes and Inbound Calls Prime responsibility is to route qualified leads to the appropriate sales team members for further development and closure & Lead Generations for Events PAN India.Understand Customer needs and requirements and flow them to the relevant Sales teamsOn Toll Free Inbound calls we develop Leads by checking customer's Investment, brand preference and suggesting related brands.Managing day to day operational activities Preparing Dashboards, MIS (weekly, monthly and daily) for ongoing events and Inbound calls.Planning and Implementing Ideas for making event more successfulTaking care of entire Dialer set-up for inbound and outbound callsAdditionally responsible for allocating leads to relevant sales team PAN India through internal CRMSupervise and manage the rosters, leaves and daily attendance

Jaunpur Area, India

Managing Complete Promotion and Distribution in the given set of Area for productsResponsible for Achieving the assigned business sales target in the respective AreaEnsuring the timely delivery of products to all the retails stores with the help of 2 field executivesFinding out new retail points in the area and making them on-boardResponsible for helping and motivating of achieving sales target by all the retail stores in the Area

Noida Area, India

Evaluated internal communication procedure and made suggestions to improve processThe primary responsibility is to manage service delivery (Project, Operational, Escalations) for a set of customer and coordinate the day to day workVerification of PO receipt received from sales team and coordinate with finance (for payment status) and all other department required for successful processing of client listings/advertisement on portalCoordinate with design leads to ensure that client deliverable are prepared and communicated in effective and efficient mannerCoordination with sales, designers and activation team for delivery within TATDirect coordination and follow-up with client regarding projects and ensuring end to end service deliveryFacilitate Continuous Improvement, process enhancement & automation initiatives including closely working with Product team to enhance the product and processes.Assisting in Service Delivery, automation, process improvements, Training, compliance & Quality improvements.Handling customer’s on operational process requirements.Build and maintain solid business relationships at all levels in the customer hierarchyCoordination within the departments for smooth delivery of different projects.Client relationship management & direct interaction with client.Customer focused, understand the importance of solid end-to-end service deliveryCommunicated effectively to personalize client interactions

Noida Area, India

Handling a Team of 10 executives who are responsible for completing quality check on live listings on websiteEnsuring adherence of process SLA by each team memberKeeping a close check on team performance and handling escalationResponsible for maintaining complete accuracy in project advertisement information available on websiteManaging end-to-end product development activities, quality, and information correction for website, including advertisement mappingDefining business processes, workflow to ensure operational efficiency and superior service experience

Noida Area, India

Accountability:* Responsible for maintaining complete accuracy in project advertisement information available on website.* Managing end-to-end product development activities, handling sourcing, quality, and information correction for website, including advertisement mapping.* Defining business processes, workflow to ensure operational efficiency and superior service experience* Taking process improvement initiatives to increase operational efficiency* Planning, managing and executing complete service operationsInfo Edge India Ltd. Noida (Naukri.com) as Associate Assistant Manager: Apr'08 - June'12Accountabilities:* Addressed the customer queries about the Products on escalation* Handling the team and achieving the sales target given by business through them.* Providing support to the team in call closing, Sales Pitch, Product update.* Maintaining cordial relations with customers to sustain the profitability of the business.Significant Highlights:* Recognized for receiving award as among the best performers for the first month on the production floor itself.* Preparing MIS reports & other statements with a view to apprise management of process operations and assisting in critical decision-making process.

Okhla Industrial Area, New Delhi