Greet patients and get them checked inCheck patients out and collect paymentSchedule appointments for 6 physicians, 2 NP, 1 PA, and 3 sonographers at 2 locationsObtain and verify insurance benefitsCash, check, card payment processingIngoing/outgoing phone calls as needed.

* Schedule and manage appointments for providers and patients* Answer incoming calls/emails/text messages from patients and addressing questions/concerns* Adhere to strict HIPPA guidelines regarding patients information* Collect and verify health insurance benefits* Collect co-pays/coinsurance from patients at time of service* Assist with billing insurance regarding patient visits* Manage inventory and complete orders when necessary* Organize and create office flow processes

 Answer incoming calls from potential customers and schedule estimates/appointments/follow ups De-escalate problem situations when projects aren’t completed correctly Make outbound calls to gain new business via leads on ThumbTack/NextDoor/Angi’s List Manage routes for 2-10 technicians daily to ensure they arrive to scheduled jobs. Monitor technician projects throughout the day to keep future appointments updated Monitor and schedule appointments as subcontractors through Home Depot/Crew2

CourtCall Teleconferencing Professional (assignment change) Handle 200+ inbound calls daily for attorneys and court staff  Ensure complete confidentiality for each case heard Warm transfer callers to appropriate courtrooms Daily courts assigned to complete in a timely and professional mannerCustomer Care Advocate (NJM Insurance Assignment) Handle inbound calls daily for NJ Auto Insurance Policies Assist with general inquiries regarding customer accounts Warm transfer callers to appropriate departments Investigate complex issues utilizing quick problem solving skills Process customer payments for invoices Ensure all customers understand their policy information and limitations Process general transactions for accounts (add/delete/change/etc) Work remotely from home with no supervision and maintain strict stats

 Review service contracts to ensure all maintenance/repairs are completed successfully Open/Renew/Cancel expiring contracts for customers Communicate with customers/internal employees via multi-line phone and email Perform regular office tasks (filing, copying, organizing, etc) Assist salesmen in sending out memos, proposals, correspondences, etc Review delinquent accounts and pursue payment Collect/Upload necessary documents for projects (certificate of insurance, tax forms, W9s, etc) Provide backup support to dispatching team (take inbound calls, provide quotes, etc) Resolve complex concerns with service provided or billings received

*Contact insurance applicants via telephone by placing outbound calls. Leaves messages for return calls or completes interviews with insurance applicants. These interviews will include gathering medical, financial, occupational, and avocation histories.*Use the C4 Call Management System and Avaya Phone System by making telephone calls, logging call attempts, documenting information within orders as necessary and recording call results.*Reviews and edits information collected during the interview for quality assurance purposes.*Learns the specific requirements stipulated by each client company. *Respond to the needs and requests of clients and ExamOne management and staff in a professional and expedient manner.*Observe all compliance policies and safety policies and procedures as outlined in the ExamOne Safety Manual or safety matters included in other special training.

 Process inbound requests for high revenue shippers via phone and email Make outbound calls to internal departments to assist with high revenue shipper’s requests Warm transfer customers to appropriate departments Coordinate expedites for critical shipments Resolve complex issues regarding shipments delayed in transit Prioritize case load for multiple requests of customers Completed and passed training for at-home work

 Handle inbound calls – 50+ daily Track shipments and create cases Warm transfer customers to appropriate departments Process billing requests: refunds, rebills, credits, etc Process payments for customer invoices Assist customers with understanding invoices and other FedEx policies