● Managing a portfolio of strategic, territory and service bureau accounts for perpetual support renewals● Negotiating support contracts with end users and C-level executives● Engaging with customers throughout their contract to ensure their business needs are successfully obtained● Maintaining strong customer retention and on-time renewal rates● Up-selling and cross-selling products to align with the customers’ business needs● Collaborating with sales and technical teams to troubleshoot customer issues● Monitoring the health of accounts to eliminate the risk of accounts declining support● Delivering presentations on financials and account growth to upper-level management● Scoping accounts with declined contracts to promote the benefits of reinstating their contract● Training teammates on new business practices● Assisting with the development of our new quoting system and entitlement management system

● Developed and executed business plans to achieve quarterly sales targets● Partnered with Account Managers to facilitate and grow sales for new business opportunities● Uncovered opportunities within the existing customer base for cross-selling and upselling to new products● Managed and uncovered leads to ensure the perpetual growth of our products was maintained● Collaborated with internal technical teams and C-Level executives to schedule product demos● Ensured the customer’s requirements were met so that an efficient quote to order process was maintained

● Supervised operators on company cGMP’s and SOP’s● Maintained operational efficiency to ensure scheduled customer target dates were met● Completed batch documentation ensuring inspections and the process handlings were obtained during operations● Managed the daily functions within the production rooms● Issued drug, materials, and tooling for clinical operations● Performed reconciliations to ensure drug and materials were in accountability● Developed patient drug packs for clinical trials ensuring blindness levels were maintained throughout the manufacturing process

● Successfully marketed store products to customers● Assisted in recruiting and hiring of new employees● Led the team with a drive for reaching sales goals● Developed exceptional relationships with customers● Managed 60 employees in front end operations to ensure optimum performance● Received training in 6 other departments● Reconciled previous days finances for accuracy

● Supported monthly sales totaling over a $1 million● Preformed cold calls prospecting new leads● Served as a liaison between the clients and the sales representatives● Created and updated leads for the sales representatives ● Managed the status of customer and subscriber accounts in the database● Developed sample packages for future clientele