Kyle Hughes Email & Phone Number

Assist provider care agencies with deep third party Electronic Visit Verification (EVV) integration services by addressing implementation roadblocks like SFTP setup issues, incorrect data mapping, erroneous billing and remittance problems, and navigating multiple rules and requirements set force by numerous state agencies

- Manage a small team of helpdesk technicians. - Handle tier 2 and advanced service requests/tickets- Assist customers with Electronic Visit Verification (EVV) and client billing for non-profit agencies providing in-home and respite services.

Frederick, Maryland, United States

White Plains

• Utilize remote access software to provide technical support for end-user staff at multiple physician’s offices. Solve complex technical problems for various Electronic Health Record (EHR) systems. Additionally.
• Assist with hardware and server setup and troubleshooting. Tasks included installation, repair, configuration, maintenance and management of: phone systems, workstations, desktops, multi-function printers, thin.
• Designed and distributed how-to guides and hand-outs to assist and train clients and coworkers on workflows, processes, policies, office softwares and hardware.. Additionally utilized video conferencing software to.
• Utilize reporting to sync data with Customer Relationship Management (CRM) software to create and send newsletters, surveys, and general broadcast messages.
• Additional duties included: creating graphics, data entry, customer service, vendor management, warranty requests and any other duties as requested.

Reston, VA

Conduct day-to-day administrative and managerial tasks for commercial and residential properties throughout the DMV. Responsibilities include: Providing customer service and correspondence via phone, email, and face-to-face interactions with clients and tenants. Schedule maintenance through vendors or through Mountain to Shore employees, including myself..

Frostburg State University

I was responsible for researching, designing, and completing four large reference maps that visualize hiking and water trails used for recreation in Garrett County, Maryland. These maps are currently published at the welcome center in McHenry, Maryland. It was my responsibility to locate and retrieve data from geographic data clearinghouses and then format.

Dan's Mountain Pool

At this position, I was responsible for collecting money from the pool entry fee and concession sales. At the end of my shift I was required to reconcile money and deliver it to a park ranger. Furthermore, I provided park visitors with information about the neighboring areas and recreation information, and I also performed customer service; this required.

Frostburg, Maryland

As a cartography class lab assistant at Frostburg State University I tutored and assisstes students enrolled in the course with any difficulties experienced when operating the various GIS softwares. I also advised students on appropriate design and data visualization used to create maps and complete their assignments. Knowledge of basic cartographic.

Frostburg, Maryland

For this position, I primarily handled reservations for state park campsites in Ohio and Pennsylvania through company software in a call center environment. As part of this job, I was to provide excellent customer service, cashier duties, and solve problems that arose. Furthermore, I acknowledged and advised customers of the rules and regulations in the.

Bachelor Of Applied Science (B.A.Sc.), Geography And Cartography, 3.221 Gpa

Activities and Societies: Alpha Delta Chi Fraternity Delta Chi Fraternity Preliminary courses in many fields of study completed. 30+.

Hs Diploma, General Studies