Kyle Hughes Email & Phone Number

Assist provider care agencies with deep third party Electronic Visit Verification (EVV) integration services by addressing implementation roadblocks like SFTP setup issues, incorrect data mapping, erroneous billing and remittance problems, and navigating multiple rules and requirements set force by numerous state agencies

- Manage a small team of helpdesk technicians. - Handle tier 2 and advanced service requests/tickets- Assist customers with Electronic Visit Verification (EVV) and client billing for non-profit agencies providing in-home and respite services.

Frederick, Maryland, United States

White Plains

● Utilize remote access software to provide technical support for end-user staff at multiple physician’s offices. Solve complex technical problems for various Electronic Health Record (EHR) systems. Additionally, provided general troubleshooting for Windows OS, network and office hardware issues, as well as maintaining and assisting with keeping thin clients, desktops and laptops updated with the most recent patches and security definitions.● Assist with hardware and server setup and troubleshooting. Tasks included installation, repair, configuration, maintenance and management of: phone systems, workstations, desktops, multi-function printers, thin clients, user accounts, and file management systems.● Designed and distributed how-to guides and hand-outs to assist and train clients and coworkers on workflows, processes, policies, office softwares and hardware. . Additionally utilized video conferencing software to occasionally train users on an ad hoc basis.● Utilize reporting to sync data with Customer Relationship Management (CRM) software to create and send newsletters, surveys, and general broadcast messages.● Additional duties included: creating graphics, data entry, customer service, vendor management, warranty requests and any other duties as requested.

Reston, Va

Conduct day-to-day administrative and managerial tasks for commercial and residential properties throughout the DMV. Responsibilities include: Providing customer service and correspondence via phone, email, and face-to-face interactions with clients and tenants. Schedule maintenance through vendors or through Mountain to Shore employees, including myself. Oversee the creation leases and property management agreements, among other legal documents. Utilize accounting software and Microsoft Office to create financial reports and send distributions for clients and landlords, as well as keep track of accounts receivable and accounts payable.

Frostburg State University

I was responsible for researching, designing, and completing four large reference maps that visualize hiking and water trails used for recreation in Garrett County, Maryland. These maps are currently published at the welcome center in McHenry, Maryland. It was my responsibility to locate and retrieve data from geographic data clearinghouses and then format them into an easily digestible form for recreation enthusiasts. This project required extensive use of Adobe Illustrator, Adobe Photoshop, Microsoft Word, Microsoft Excel, ENVI, ArcMap, and ArcGIS.

Dan'S Mountain Pool

At this position, I was responsible for collecting money from the pool entry fee and concession sales. At the end of my shift I was required to reconcile money and deliver it to a park ranger. Furthermore, I provided park visitors with information about the neighboring areas and recreation information, and I also performed customer service; this required me to frequently hand out brocheurs and encourage customers to visit other Maryland State Park locations.

Frostburg, Maryland

As a cartography class lab assistant at Frostburg State University I tutored and assisstes students enrolled in the course with any difficulties experienced when operating the various GIS softwares. I also advised students on appropriate design and data visualization used to create maps and complete their assignments. Knowledge of basic cartographic standards and GIS software was a must for this position. The position required proficiency with ArcMap, ArcGIS, SPSS Microsoft Excel, and Adobe Illustrator.

Frostburg, Maryland

For this position, I primarily handled reservations for state park campsites in Ohio and Pennsylvania through company software in a call center environment. As part of this job, I was to provide excellent customer service, cashier duties, and solve problems that arose. Furthermore, I acknowledged and advised customers of the rules and regulations in the state parks. This position required me to be knowledgable of the specific needs of the customer in their choice of recreation; whether it be white-water rafting or long-term camping, I had to be able to provide correct information and process their request.

Bachelor Of Applied Science (B.A.Sc.), Geography And Cartography, 3.221 Gpa

Activities and Societies: Alpha Delta Chi Fraternity Delta Chi Fraternity Preliminary courses in many fields of study completed. 30+.

Hs Diploma, General Studies