Managed large scale CRM migration, digital transformation and rollout of new customer support platform. Evaluated and drove technical assessment for 3rd party integration. Created change management processes, program, and training plan enabling a seamless transition. Strategic project management planning, project execution and risk mitigation.

Digital Ecommerce and In-Store Management , Omnichannel , experience in endless aisles, digital stores, mobile development in retail, auto, transportation.

Charged with overseeing the delivery of cutting-edge creative solutions across a wide span of industries focused on the web, mobile and kiosk interactive development. Led the internal company project management improvement initiatives. Facilitated client workshops, responded to RFIs, created SOWs, approved team estimations, project plans and resource plans.• Created agile training materials and trained project managers on company standard PM tools and methods.• Managed the creative design, technical implementation and global rollout of interactive vending machines increasing product sales and brand awareness.• Developed web, mobile and kiosk experience for an innovative robotic barista coffee machine earning several creative awards and increasing revenue.• Delivered a mobile version of credit card application that increased card acquisition by 15% through mobile channel.• Leveraged a globally distributed team to create an iPad application for insurance field agents in increased productivity and reduction in fraud claims. • Created SOW in addition to leading creative redesigned and front end development for an online ecommerce checkout site, which resulted in reduction of cart abandonment by 50%. • Led a velocity driven cross functional team to maintain web, mobile and brand assets, including all creative campaigns, banners ads and marketing strategies. • Rolled out and maintained a help desk solution to support client critical applications. Reduced average response time by 4 hrs and increased customer satisfaction by 95%.Companies Include: Coca-cola, MetLife, JCPenney, Sprint, AT&T, The Home Depot, Michelin, Regions Bank, BB&T, Citibank, Vail Ski Resort, General Mills, John Deere.

Head of North America IT and Office Services group with a strategic role on the global leadership team.• Led North America IT and Global Services team that Managed IT Infrastructure, H/W and S/W procurement, Asset Management Inventory, processes and procedures.• Restructured the internal IT organization by introducing a cost model to provide IT services to clients.• Developed and deployed centralized global help desk model which reduced support costs.• Uncovered $100M in savings over three years by implementing global laptop standards and negotiation of a more favorable fee structure with vendor.• Reduced global imaging and printer expense by $1.2M through standardization and cost center restructuring.

Managed all of the Company’s IT assets, infrastructure, security and telecommunications.• Led team of five LAN/WAN Administrators responsible for managing a mixed network (Novell, MS Windows and Unix) procured and maintained 3M worth of equipment for the Company.• Identified and successfully executed a one year initiative to upgrade all PCs, networks and infrastructure systems.• Ensured infrastructure availability 24/7/365 for all network resources.• Proactively communicated and facilitated upgrade changes to network as scheduled.