▪ Manage employees in various functions. Responsibilities include but are not limited to: Interviewing, hiring, and training employees; Planning, assigning, and directing work; Appraising performance and working closely with the General Manager to resolve issues and address employee successes/problems
▪ Provide leadership, motivation, direction, and support to the operations team
▪ Remain approachable and open to employees’ concerns and suggestions
▪ Work with the General Manager to develop and implement operating procedures and processes that meet company standard
▪ Take ownership for solving problems and follows through to ensure desired outcomes by developing solutions that resolve root causes
▪ Remain calm when under pressure, maintaining a controlled, professional manner at all times

- Team leader, responsible for the coordination of the events team
- Responsibility for the recruitment, training, organisation and monitoring of direct report staff
- Leading by example in maintaining service levels and behavioural standards
- Key internal and external spokesperson and representative of event projects
- Resource allocation and negotiation, direct and indirect project team management, production planning,
integration with other internal planning
- Maintain and conclude procurement negotiations with external service providers including venues, CVBs, hotels, AV and IT services, security, catering, freight forwarding, hostess, print & design, PCOs, DMCs
- Oversee the completion of the invitation and attendee management process by Project Executives, including attendee communication, database management and reporting
- Travel on-site to conduct site inspections and undertake planning meetings with all suppliers, when required
- Travel on-site to manage all meeting requirements and on-site staff
- Travel on-site as part of an on-site team, when required

∗ Research and analyse market conditions and opportunities
∗ Map potential customers and competitors
∗ Promote initial follow ups for sales prospects
∗ Good handling and preparation of sales status reports in MS-Office
∗ Maintain hard copies and electronic filing systems
∗ Conduct and coordinate meetings and conferences
∗ Develop pricing structure and the various payment options
∗ Develop procedures for E-Marketing and Internet advertising and all other forms of sales and
marketing
∗ Deliver excellent customer service, at all times
∗ Deal with all enquiries in a professional and courteous manner, in person, on the telephone or
via e-mail
∗ Administer all reservations, cancellations and no-shows, in line with company policy
∗ Keep up to date with current promotions and hotel pricing, to provide information to guests, on
request, while maximising bedroom sales
∗ Report any maintenance issues immediately to line manager, including all furniture, fittings and
equipment

Assists Project Manager in the production of conferences, events and special projects from conception through to completion.

Responsible for providing secretarial, clerical and administrative support in order to ensure that all services are provided in an effective and efficient manner.

Assisting customers with their shopping needs, doing tasks that relate to maintaining the sales floor, arranging stock and doing promotion activities.

Responsible for the entire organisation of Corporate Travel events with the capability to plan all steps, build up and monitor the supplier chain and the internal organisation process. Lead projects from their design through to their implementation and follow up. In addition maintain timelines and priorities set on every project and support team members while maintaining motivation and enthusiasm to successfully deliver his/her project. Also provide administrative and organisational services in support of general office needs.

Prepared mixed cocktails, coffee, liaise with suppliers to order supplies and stock, welcoming clients and deal with purchases.

Attend and assist in the preparation of exhibitions, the preparation of in-house conferences, production of mail-outs, including compiling relevant customer lists, sending books out for review, maintaining and increasing the customer database.

Assist customers and rectify any technical and bureaucratic problems they had.