Kerry Riggins Email & Phone Number

Fremont, Ca

• Manage the Demand Creation and Order Administration processes to ensure customer demand (forecasts and sales orders) is identified, loaded within ERP system and tracked to meet customer requirements. • Review and confirm incoming customer PO requests and process approved PO requests as required. • Coordinate daily shipments with product Planning and Shipping Departments.• Communicate product availability & order status with customers. Manage customer backlog.• Provide/update customer's backlog reports via weekly communications.• Drive customer expedite requests with Planning & Production teams to customer's satisfaction. • Assist customers with product issues on RMA requests.• Interface with Finance Department to review & assist with payments. Work with Sales and Customers to help secure payment on delinquent accounts.• Provide positive interaction with customers in support of their accounts in order to build and maintain business relationships.• Utilize multiple reports to maximize product availability lead times and shipment status.

San Jose, Ca

• Review, validate, and process sales orders to ensure that they are complete, accurate, and incompliance with current business rules and policies. • Respond to sales order issues, assess risks, evaluate alternatives, and make recommendations. • Collaborate with Sales, Customer Service, and Provisioning cross-functional teams to resolveissues in a timely manner.• Understand product offerings as they relate to sales orders and be able to communicate offerspecific information to the GPL team• Identify process and system issues and make recommendations for improvements.• Support month-end close processes.

Newark, Ca

• Review customer contracts, amendments, addendums, consulting service agreements and work orders in preparation for entitlement updates to Sales and Accounting system. • Interface with Sales account management and Legal dept. personnel regarding inconsistencies and errors within contract stipulations. • Process sales orders, updating client products & pricing data in Sales and Accounting system.• Provide review and release of sales orders for fulfillment. • Maintain contract and consulting services log as quick reference for Sales Operations Director.• Support other ad hoc data validation/data entry activities using Excel

Santa Clara, Ca

• Process product and service orders in accordance with current legal policy, customer contract stipulations and discount authorization matrix while adhering to Order Management service levels (24 hrs for bookable orders). • Responsible for processing multiple order types to both internal and external customers; product/software and service orders, service renewals, credit orders, return for credit, back-end rebates, professional services and training.• Responsible for multiple distributors & resellers globally and several key or strategic alliance accounts: Intel, Ericsson, Alcatel Lucent, Netgear, Barco NV.• Communicate problems, issues, errors to customers and sales personnel regarding orders which were unable to be booked.• Interface with customers and Sales personnel to provide options for resolution where circumstances prevent booking, shipment or billing.• Provide backlog reporting when requested for key accounts, daily service order reporting.• Utilize multiple reports to maximize product availability lead times and shipment status.• Back-up to co-workers in support of their accounts & regions during absences & vacation periods.• Complete SOX Control or Record assignments in support of SOX initiatives and compliance.• Letter of Credit review & processing prior to credit hold release. • Customer Master default & update maintenance.

San Jose, Ca

• Provide third-party logistics support to Intuit, Inc. at the Mountain View, CA facility. • Shipping, Receiving, Returns Processing and Mailroom responsibilities performed at multiple intervals daily. • Purchase Order receipt, verification and status provided to Intuit buyers through system updates and reporting. • Problem resolution and reconciliation as required for non-conformance and damaged receipts. • Interfaced with suppliers, purchasing dept buyers and Intuit employees regarding PO receipt, order backlogs and in-transit status. • Other duties as required.

Mountain View, Ca

• Organizational responsibility for all shipping, receiving and returns functions. • Process purchase orders. • Reconcile vendor invoicing. • Maintain records. • Provide management and co-workers with order/shipment status, including vendor fabrication delivery lead-times and costs.• Calendar and schedule patients fittings & follow-up appointments. • Chart patient order activity. • Local supplier fabrication and office supply purchase, pick-up and deliveries. • Vendor pricing comparisons and recommendations. • Process improvement and implementation where cost and administratively effective. • Special Projects: Organized stock room, archive records room. Disposed of obsolete AR, AP and PO records. Organized and centralized catalog room.

Sunnyvale, Ca

• Responsible for both East and West coast regional areas within the U.S. including customer credit, payment terms, contractual support, sales order entry, processing, tracking, and status to sales channel administrators and account executives. • Provide product, order configuration, systems and process information to account executives and regional administrators. • Assist account executives with hardware/software order configuration; provide administrative support for processes, logistical requirements, product lead-times for both internal and customer contacts. • Provide management and regional account executives with input regarding financial analysis of customer history for both past and current orders prior to order release and processing. • Authorized various types of order holds based upon financial, procedural and logistical exceptions to processing policies.• Special Project: Reduced 2.5 year old backlog of RMA material staged in receiving department by 50% within 3 month period.

Sunnyvale, Ca

• Responsible for sales order entry, processing, tracking, and status to Amdahl’s U.S. Software Division account executives and the Amdahl Technology Division. Utilized product-specific knowledge, attention to detail, timely and accurate processing of orders and reports for function.• Assisted account executives with hardware/software order configuration; provided administrative support for processes, logistical requirements and product lead-times to both internal and customer contacts.• New Product Introduction representative for software products. Conducted training presentations to newly hired Amdahl Software Group account executives.• Maintain ISO 9001 departmental procedures for re-certification. • Special Project: Departmental representative for development, test, training and implementation of timecard tracking and software billing.

Sunnyvale, Ca

Responsible for supervision and support of domestic and international freight transportation operations, mainframe applications, and PC-based programs required to complete export documentation, classifications, licensing, shipment booking, and tracking. Managed third-party freight payment process.• Interfaced with shipping locations, transportation operations, management, and commercial administrators regarding transportation guidelines, service levels and shipment status.• Reconciled weekly billing reports including coding of freight bills for payment and communication with freight payment vendor as required.• Provided backup support for domestic and international transportation operations. • Primary contact and support for projects and status pertaining to Transportation Services.• On several occasions, exceeded normal parameters in support of customer’s critical needs.• Special Project: Focal team member for Transportation, Export, & Compliance software application customization, development, testing, and implementation (ACES Project).• Special Project: Managed relocation of Worldwide Distribution Center inventory of spare parts and finished goods products to two separate facilities for outsourcing purposes.

Sunnyvale, Ca

Supervised Operations personnel within Stockroom, Shipping, and Technical Publications departments. Managed daily production activities, prioritized and delegated workloads according to service level agreements and ensured adherence to company policies.• Maintained strict adherence to shipment priority levels for 24-, 48- and 72-hour response times.• Supervised and supported daily cycle-count of parts inventories.• Provided input to management regarding employee reviews.• Acted as backup support to all operational departments as necessary.• Individually contributed as the OEM Repair Expeditor/Planner for Storage and CPU products.• Provided critical support to internal/external customers during and after hours on many occasions.

Sunnyvale, Ca

Interfaced with logistics shipping department to prepare for bi-weekly shipments. Interface with Transportation Services regarding bi-weekly and emergency export shipments. Placed and processed material orders.• Heavy interface with the international Field Business Unit (FBU) personnel regarding spares orders, shipments, and processes.• Update inventory database with shipment details and created international invoicing for all spare product shipments.• Maintain accurate records of shipment contents, freight bookings, and transportation details of exports. • Coordinate ordering, processing, and shipment of spares for distributor marketing.• Special Project: Managed processes for initial product shipments of 5995M spare parts to all international field business unit distribution centers.