Kerry Riggins Email & Phone Number

Fremont, CA

• Manage the Demand Creation and Order Administration processes to ensure customer demand (forecasts and sales orders) is identified, loaded within ERP system and tracked to meet customer requirements.
• Review and confirm incoming customer PO requests and process approved PO requests as required.
• Coordinate daily shipments with product Planning and Shipping Departments.
• Communicate product availability & order status with customers. Manage customer backlog.
• Provide/update customer's backlog reports via weekly communications.
• Drive customer expedite requests with Planning & Production teams to customer's satisfaction.

San Jose, CA

• Review, validate, and process sales orders to ensure that they are complete, accurate, and incompliance with current business rules and policies.
• Respond to sales order issues, assess risks, evaluate alternatives, and make recommendations.
• Collaborate with Sales, Customer Service, and Provisioning cross-functional teams to resolveissues in a timely manner.
• Understand product offerings as they relate to sales orders and be able to communicate offerspecific information to the GPL team
• Identify process and system issues and make recommendations for improvements.
• Support month-end close processes.

Newark, CA

• Review customer contracts, amendments, addendums, consulting service agreements and work orders in preparation for entitlement updates to Sales and Accounting system.
• Interface with Sales account management and Legal dept. personnel regarding inconsistencies and errors within contract stipulations.
• Process sales orders, updating client products & pricing data in Sales and Accounting system.
• Provide review and release of sales orders for fulfillment.
• Maintain contract and consulting services log as quick reference for Sales Operations Director.
• Support other ad hoc data validation/data entry activities using Excel

Santa Clara, CA

• Process product and service orders in accordance with current legal policy, customer contract stipulations and discount authorization matrix while adhering to Order Management service levels (24 hrs for bookable orders).
• Responsible for processing multiple order types to both internal and external customers; product/software and service orders, service renewals, credit orders, return for credit, back-end rebates, professional services.
• Responsible for multiple distributors & resellers globally and several key or strategic alliance accounts: Intel, Ericsson, Alcatel Lucent, Netgear, Barco NV.
• Communicate problems, issues, errors to customers and sales personnel regarding orders which were unable to be booked.
• Interface with customers and Sales personnel to provide options for resolution where circumstances prevent booking, shipment or billing.
• Provide backlog reporting when requested for key accounts, daily service order reporting.

San Jose, CA

• Provide third-party logistics support to Intuit, Inc. at the Mountain View, CA facility.
• Shipping, Receiving, Returns Processing and Mailroom responsibilities performed at multiple intervals daily.
• Purchase Order receipt, verification and status provided to Intuit buyers through system updates and reporting.
• Problem resolution and reconciliation as required for non-conformance and damaged receipts.
• Interfaced with suppliers, purchasing dept buyers and Intuit employees regarding PO receipt, order backlogs and in-transit status.
• Other duties as required.

Mountain View, CA

• Organizational responsibility for all shipping, receiving and returns functions.
• Process purchase orders.
• Reconcile vendor invoicing.
• Maintain records.
• Provide management and co-workers with order/shipment status, including vendor fabrication delivery lead-times and costs.
• Calendar and schedule patients fittings & follow-up appointments.

Sunnyvale, CA

• Responsible for both East and West coast regional areas within the U.S. including customer credit, payment terms, contractual support, sales order entry, processing, tracking, and status to sales channel administrators.
• Provide product, order configuration, systems and process information to account executives and regional administrators.
• Assist account executives with hardware/software order configuration; provide administrative support for processes, logistical requirements, product lead-times for both internal and customer contacts.
• Provide management and regional account executives with input regarding financial analysis of customer history for both past and current orders prior to order release and processing.
• Authorized various types of order holds based upon financial, procedural and logistical exceptions to processing policies.
• Special Project: Reduced 2.5 year old backlog of RMA material staged in receiving department by 50% within 3 month period.

Sunnyvale, CA

• Responsible for sales order entry, processing, tracking, and status to Amdahl’s U.S. Software Division account executives and the Amdahl Technology Division. Utilized product-specific knowledge, attention to detail.
• Assisted account executives with hardware/software order configuration; provided administrative support for processes, logistical requirements and product lead-times to both internal and customer contacts.
• New Product Introduction representative for software products. Conducted training presentations to newly hired Amdahl Software Group account executives.
• Maintain ISO 9001 departmental procedures for re-certification.
• Special Project: Departmental representative for development, test, training and implementation of timecard tracking and software billing.

Sunnyvale, CA

• Responsible for supervision and support of domestic and international freight transportation operations, mainframe applications, and PC-based programs required to complete export documentation, classifications.
• Interfaced with shipping locations, transportation operations, management, and commercial administrators regarding transportation guidelines, service levels and shipment status.
• Reconciled weekly billing reports including coding of freight bills for payment and communication with freight payment vendor as required.
• Provided backup support for domestic and international transportation operations.
• Primary contact and support for projects and status pertaining to Transportation Services.
• On several occasions, exceeded normal parameters in support of customer’s critical needs.

Sunnyvale, CA

• Supervised Operations personnel within Stockroom, Shipping, and Technical Publications departments. Managed daily production activities, prioritized and delegated workloads according to service level agreements and.
• Maintained strict adherence to shipment priority levels for 24-, 48- and 72-hour response times.
• Supervised and supported daily cycle-count of parts inventories.
• Provided input to management regarding employee reviews.
• Acted as backup support to all operational departments as necessary.
• Individually contributed as the OEM Repair Expeditor/Planner for Storage and CPU products.

Sunnyvale, CA

• Interfaced with logistics shipping department to prepare for bi-weekly shipments. Interface with Transportation Services regarding bi-weekly and emergency export shipments. Placed and processed material orders.
• Heavy interface with the international Field Business Unit (FBU) personnel regarding spares orders, shipments, and processes.
• Update inventory database with shipment details and created international invoicing for all spare product shipments.
• Maintain accurate records of shipment contents, freight bookings, and transportation details of exports.
• Coordinate ordering, processing, and shipment of spares for distributor marketing.
• Special Project: Managed processes for initial product shipments of 5995M spare parts to all international field business unit distribution centers.