• Supported and helped direct publication of bi-monthly magazines.• Successfully increased social media presence and web traffic.• Managed special projects such as creating grant proposals, fundraising and organizing conventions.• Handled these projects simultaneously through organization and time management skills.• Maintained and updated system database.• Assisted in preparation and mailing of association correspondence.• Found new sources of income and growth for non-profit amidst COVID-19.• Completed clerical tasks such as filing, copying and distributing mail• Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.

- Created and directed a system database responsible for the organization of over 45,000 residents.- Supported the creation and distribution of a town wide sustainability campaign.- Handled residents' complaints and questions in a timely manner.- Implemented a new system to manage performance evaluation reports.- Reviewed and edited contracts between the Town of Wake Forest and independent contractors.

• Managed over 50 customer calls per day and offered details about products and services while efficiently processing orders and managing account details.• Bagged, boxed or gift-wrapped sold merchandise per customer request.• Received multiple positive reviews which acknowledged dedication to excellent customer service.• Investigated and resolved customer inquiries and complaints in timely and empathetic manner.• Directed calls to appropriate individuals and departments.• Provided customers with important details about billing, payment processing and support procedures and requirements. • Ordered supplies as needed for a growing business on a weekly basis. • Maintained cleanliness and presentation of stock room and production floor.