○Austin, TX•Spearheaded design, development, and testing of technology-driven process solutions to elevate pre-sales initiatives. Managed projects of medium to high complexity, collaborating across cross-functional teams to optimize lead flow processes and enhance campaign management. Led the implementation process from inception to execution, ensuring alignment with business objectives. Defined and executed improvements aligned with business needs and architectural enhancements. Ensured end-to-end solution integrity, conducting root cause analysis and implementing advanced performance tuning strategies. Consulted with stakeholders to identify existing operating procedures, refining program objectives accordingly. Authored comprehensive documentation outlining program development, coding logic, and corrections, as well as user installation and operational procedures.

○Pittsburgh, PA •Collaborated on solution design, building, and testing, focusing on enhancing lead flow processes and lead scoring strategies.• Orchestrated seamless implementation across large-scale application business processes, delivering effective solutions for pre-sales efforts.• Drove architectural improvements based on business needs, contributing to enhanced marketing efficiency. •Oversaw end-to-end solution design and build, ensuring comprehensive root cause analysis and performance optimization.• Consulted with end-users to understand current operating procedures and refine program objectives. •Crafted user-friendly documentation, detailing program development, logic, coding, and corrections, as well as installation and operational procedures.•Work closely with the Finance, Growth, Operations and Compliance teams to understand the information needed to solve business problems•Map and trace data from system to system to solve a given business or system problem.•Document the types and structure of the business data (logical modeling).•Design and create data reports and reporting tools to help partners across the enterprise in their decision making.•Write, audit and execute basic to complex levels of SQL or python code•Perform statistical, modeling and data analyses of business data; interpret those data and analyses; and prepare insights forpresentation.

○Austin, TX•Collaborated closely with IT and Marketing teams to integrate tools and systems, enabling seamless support for the customer lifecycle. Leveraged technical expertise to optimize tool integrations, contributing to improved business processes. Championed architectural improvements aligned with marketing objectives, enhancing overall solution design. Consulted with stakeholders to streamline operating procedures, translating complex concepts into actionable recommendations. Developed detailed documentation to facilitate tool integration and operational processes.

•Led the design, development, and testing of software solutions supporting pre-sales initiatives. •Managed projects with multiple application business processes, focusing on optimizing lead flow and campaign management.• Defined and executed architectural enhancements and improvements aligned with business objectives. •Conducted root cause analysis and executed advanced performance tuning strategies for complex business processes.• Collaborated with users to understand operational procedures and refine program objectives. •Authored comprehensive manuals and documentation for users, detailing installation, operational procedures, and code logic.• Actively engaged in testing integrations, communicating with stakeholders, and delivering products in alpha and beta phases

•Utilized Python and SQL to analyze data and provide actionable insights for targeted marketing initiatives. •Collaborated with the Technology Director to gather data insights for development and marketing strategies.• Translated technical insights into user-friendly documentation, facilitating marketing optimization.• Assisted in testing integrations and evaluating product-market fit during POC and MVP stages.

Worked in small group to design, implement, document, and test a system using Tableau and python. In summary, we compiled, prepared, visualized and analyzed a dataset to support a decision-making process.

Worked on encryption and network security for practical experience in network programming.

Used analytical, creative and collaborative approaches to solvingcomplex, ambiguous problems in labor market; Prepared a research paper and presentation on labor market of USPS workers being affected by machines with ethical reasoning.

Worked in small group to design and implement a database using Oracle. We emphasized on issues of logical and physical design, database administration, concurrency control and maintenance.

Worked on a design and evaluation of human-computer interactions along with design methodologies (e.g., participatory design, low- and high-fidelity prototyping), user interface technologies (e.g., input and output devices, interaction styles), quantitative and qualitative evaluation of user interfaces.

•Ensured compliance with all applicable laws, Brand standards and Company values. •Trained and developed a team capable of delivering a great guest experience. •Worked with store manager to innovate ways to build sales and guest loyalty. •Covered managers days off and vacation •Motivated team to achieve defined goals and targets. •Delivered great customer service and helped the manager with developing and training the crew.

•Performed and directed overall restaurant management. •Directed staff to ensure that food safety, product preparation, and cleanliness standards are maintained. •Maintained standards of restaurant safety and security. •Managed the store and led 20 employees during the shifts. •Handled inventory and money control systems and helped hiring department to hire employees who stand out. •Made local marketing initiatives and deal with prospective customers to promote sales. •Maintained business records and had an exceptional customer service.