Kripa Maria Email & Phone Number

Greater London, England, United Kingdom

As a Team Lead, I provide leadership and supervision to the team and help increase sales through effective customer service. My key focus areas are resolving customer complaints, ensuring high levels of satisfaction, and promoting customer loyalty, thereby contributing to sales performance and target achievements. I support warehouse and delivery management, inventory management, and stock handling. Furthermore, I perform opening and closing procedures, cash management, and end-of-day reporting duties. I also prepare reports highlighting areas for improvement, thereby contributing to operational efficiency and profitability.

Thrissur, Kerala, India

In my previous role as an Operations Lead, I was responsible for supervising daily operations and providing guidance to teams to improve productivity. I kept track of performance using important measurements, made sure that projects were completed on schedule and within the allocated budget, and worked closely with various departments to align operations with the company's objectives. I was in charge of managing budgets, minimizing risks, and ensuring adherence to safety regulations. Moreover, I streamlined the use of resources, resolved operational challenges, and addressed customer input to enhance the quality of service, with a focus on continual improvement and strategic implementation for operational success.

Kerala, India

Worked as AML analyst in Global Investigations and Compliance for Citizens Bank USA. As an AML analyst, I conducted thorough investigations into suspicious transactions and activities to identify potential money laundering and fraud. I performed customer due diligence (CDD) and enhanced due diligence (EDD) for high-risk clients, ensuring compliance with regulatory requirements. I analyzed and reviewed transaction monitoring alerts, escalated findings to senior analysts when necessary, and prepared detailed reports documenting investigations, findings, and recommendations for management review. Additionally, I collaborated with cross-functional teams to uphold AML regulations and best practices, stayed updated on industry trends and emerging risks related to financial crimes, supported the preparation of regulatory reports, and actively participated in training programs to foster a culture of compliance within the organization.

Trivandrum

During my internship at Hindustan Latex Limited, I supported daily operations to ensure smooth production processes and collaborated with various departments to optimize workflow and improve efficiency. I assisted the logistics team in coordinating material movement, managing inventory, and preparing compliance documentation. I gained hands-on experience with SAP ERP for data management and supported budget tracking and financial reporting related to operations. Additionally, I analyzed operational and logistics data to identify trends, prepared reports with recommendations, and worked closely with cross-functional teams on projects while participating in training sessions to enhance my knowledge of operations, logistics, and finance.

Master'S Degree, Logistics And Supply Chain Management

Programme accredited by the CILT and CIPS

Master Of Business Administration, Finance And Operations

Bachelor Of Science - Bsc, Mathematics