• Support US based Tandem field issues, including being on-call 24x7.• Support biggest clients (AT&T), with various field issues, including site support. • Support Chicago area field issue for NetApp. Includes visit to sites, replacing parts, and troubleshooting.

• Software installation and configuration of WiMAX Element Manager System (EMS) and Access Point (AP) network elements.• Review of test plans and test cases for new feature testing.• Execution of WiMAX mobility regression test cases and monitor system performance.• Identify and track system defects, work with developers to troubleshoot encountered issues and drive those issues to resolution.

• Took the lead role in creating requirements for the software release based off the outcome of multiple technical discussions with customer.• Define and coordinate the technical development and integration of OSFA.• Participate in the architecture and design review for OSFA.• Document/Maintain technical roadmap of OSFA.• Insure on-time delivery of the key work items of OSFA deliverable, includes ARD, ICD, Internal SA, and code.• Coordinate delivery of defect repairs of all OSFA contents.• Review Platform Test Group test cases for feature to insure proper test coverage.• Provide the release note input to the PM team.• Create/maintain the work breakdown structure an open issue list of OSFA.• Demonstrate participation in and progress on CCP process improvements initiatives.• Insure OSFA deliverable have adequate review coverage.

• Single point of contact for all Vendor issues.• Manage vendor roadmaps workbooks.• Work with iDEN business team to negotiate software and hardware Service Level Agreement (SLA) cost. • Worked with MontaVista business and technical team to established new relationship for Melody project.• Manage Third Party Supplied Software (TPSS) workbook. Includes maintaining purchase software license, open source license, copy right notice and submitting justification form for freeware.• Participate in vendor Quarterly Business Review (QBR) meetings. Key member of Motorola/HP and Motorola/Emerson-ECC quality review board. • Engage and coordinate between CCP developers, product management, core engineering and iDEN business teams for timely and effective delivery of products.• Effectively communicate, track and coordinate deliverables on all technical defects.• Creator and Maintainer of defect report generator scripts, which produce report in html format and sends list to appropriate internal and external member of team to prepare for weekly CCB. • Co-author of Generic Linux Operation System Product Requirements document (Linux OS PRD) based on CGL requirements. • Help functional area with escalated vendor issues.• Execute Release Stream management processes for vendor software content.• Review Platform Requirements Document for all vendors.• Coordinate vendor software builds through proactive release planning that identifies deliverables (major OS and hardware deliverables as well as OS patches) and match them with CCP builds.• Participated in the creation of and helped in negotiations for the platform hardware vendor requirements.• Initiate joint HP-iDEN process improvements that measurably reduce HP defects escaping to the field.• As needed, help iTEX team with vendor issue on legacy platform.

SR10.5: Feb 2001(baseline) to Jun 2003(GR) SR12.0: Jan 2003(baseline) to Aug 2004(GR)• Led a team of 30, including a team of 12 offshore development and test engineers, in the creation of the platform layer for TandemUnix and Tru64 platforms.• Create and update TeamPlay schedules to accurately reflect progress, including baseline dates and float.• Insure that all Development phases, from RS through Level 3, 4 Test, meet proper entrance/exit criteria.• Maintain an Open Issues List for CCP.• Insure RS, SA, and ICD work products are scoped and FTR’d properly.• Institutionalize a tailored RCA process and use it during the entire development of release.• Actively use the SQM tools and other tools on a more-than-weekly basis to monitor and report quality in all phases..• Presented monthly release progress, risks, and defect counts from a platform level perspective to senior management.

• Participate in software development lifecycle, from requirement through FOA/GR.• Lead a team of 4 offshore development and test engineers to design and document “24 by 7 ftp billing” feature.• Developed and implemented test scenarios for both the standalone and the application integrated platform layer.• Migrated core platform level code from the Tandem SVR4.2 to the TRU64 operating environment.• Led a team of 4 in the creation of a flexible installation process for a TRU64 UNIX based on highly available home location register.• Design and coded data collection tools, flexible to work with multi-platforms.• Enhance installation process for Tandem platform.• Spear headed the design of an adaptable multi-platform patch process, which focused on the ability to quickly and accurately release patches to internal and external customers.• Design and coded OS patch process for Tandem platform.• Created an efficient multi-release and multi-platform software build plan.

• Handling 3rd-level CRITICAL and MAJOR case escalations, including being on-call 7x24.• Satisfactory resolution of CRITICAL and MAJOR cases escalated to CCP development.• Collect data to root cause the case/recover the system.• Hand off the case to development team.

• Negotiated enhancement request requirements with internal customer application teams while continuing to manage own code defect repair and enhancement request workload.• Took the lead role as development engineer handled customer related platform level technical issues on all platforms and protocol boards.• Implement shared memory regions library for application layer and platform layer.• Architect, design, document and coded “restricted ftp billing” feature in team of three.• Build and release Tandem and Alpha CCP loads.• Propose and implement “makefile” process to build code and train development team.• Participated in numerous customer related technical issues working directly with field support personnel, vendors, and customers in order to resolve the issues.• Managed own defect repair and enhancement request workload.• Frequently take on new responsibilities and assignments.