Kris Bergman Email and Phone Number

• Served as direct point of contact for customers and regularly followed up to update information and resolve issues.• Leveraged software and tools to generate contracts, quotes and invoices.• Earned top performer April & May.• Recorded sales activities, opportunities, and sales in CRM program to optimize marketing strategies, improve upselling efforts and enhance customer relations.• Developed new sales opportunities through phone calls, e-mail campaigns, networking, and other prospecting methods.

• Served customers by going above-and-beyond to offer exceptional support for all needs.• Tracked and analyzed reports, including budgets, operation activities, and department metrics.• Sold and implemented API integrations.• Developed, sold, and set up E-commerce store fronts for clients.• Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.• Attended conferences and trade association meetings to represent company and promote products.

• Managed invoicing for organization through cash receipts processing, bank reconciliations and distribution of 1000 invoices monthly.• Answered 25 calls per 1 hour to assist with customer questions and concerns.• Worked closely with team members to deliver project requirements,develop solutions and meet deadlines.• Demonstrated leadership by making improvements to work processes and helping to train others.• Minimized loss by negotiating payment terms directly with clients, consistently achieving 98% recovery rate.

• Compiled information about new accounts, entered account information into computers, and filed related forms or other documents.• Investigated and corrected errors upon request, according to customer and bank records.• Helped team handle high-volume work by prioritizing tasks and organizing supplies.• Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.

• Aided in combat operations planning and implementation by leveraging navigation skills and troop training.• Delivered relevant and current intelligence collected through wide-scale reconnaissance and surveillance to brigade commander.• Purple Heart recipient.• Led diverse training simulations to prepare teams for combat and emergency situations.• Instructed personnel on ways to reduce environmental hazards and proper use of PPE.• Prepared operation plans and orders to support security of resources and installations.