Coordinates supply chain activities (logistics, production planning and distribution) to ensure seamless contact and order management activitiesCreate, manage and maintain customer orders from our various off site toll producers, or direct from the manufacturers plant.Handle verbal and written price quotes for customer orders.Handles the Accounts Receivables process including: Invoicing; collections, apply payments, etc… Resolves product or service problems to customers. Works with new customers to establish a product that will work well for their company. Assure customer satisfaction and retention by acting as a liaison between the customer, manufacturer, salesmen, purchasing, credit and transportation. Process new and offset product sample requests, obtain application and usage information, then follow up at a later date to access how the sample worked and find out if it has been approved to achieve new business. Obtain LTL, TL and Bulk rate quotes and schedule/Coordinate/track shipments .

Perform customer service duties for company accounts (phone, fax and Internet).Create, manage and maintain customer orders from our various off site public warehouses, or direct from the manufacturer.Handle verbal and written price quotes for list and special priced products.Add and maintain product master file with information acquired from the MSDS and Technical Data Sheets. Receive and maintain products from manufacturers into the Inbound Purchasing Chempax system. Assure customer satisfaction and retention by acting as a liaison between the customer, manufacturer, salesmen, purchasing, credit, transportation and various warehouses. Process new and offset product sample requests, obtain application and usage information, then follow up at a later date to access how the sample worked and find out if it has been approved to achieve new business. Obtain LTL, TL and ISO-Tanker rate quotes and schedule shipments for freezable, non-hazardous and hazmat material.

Perform customer service duties for nationwide major food manufacturers (phone, fax and Internet).Consistently averting costly customer plant shut downs by accurately forecasting the customer's weekly requirements.Assure customer satisfaction and retention by acting as a liaison between the customer, salesmen, Production, Credit, and Distribution.Arrange shipments for emergency situations with outside expedited carriers (ground and air).Work with the customer on new artwork requests or changes with existing artwork.Discuss specifications on new sizes and products and process sample orders to achieve new business.Enhance customer relationships using strong and efficient communication skills to better understand the customer's needs.Document quality issues, move up orders, manage split shipments, backorders and suggest product substitutions with Purchasing Agents and Plant Managers to assure satisfaction.Manage, create, and maintain in SAP, customer master data, customer item numbers, orders, new materials, artwork requests, routes, and all other information which streamline the entering of new orders.Create annual individual customer price list spreadsheets on Excel.Review customer pricing contracts (list and discount), surcharges, increases and freight quotes.Obtain proof of delivery and file claims with LTL and air freight carriers for lost and damaged shipments.Investigate short pays and issue credit and debits as required.