Kristopher Button Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

• Completed an overhaul of the Point of Sale system for the 3 brands in order to bring standardisation, more accurate recipe consumption and better readability for the stores• The overhaul also allowed for faster build times for new and modified items, as well as quicker training due to the standardisation• Identified and corrected the configuration of multiple large-scale items in which the calculations of these items were incorrect• Identified safe ways of deploying specific changes that were originally thought of being too high-risk• Identified the impact of the above issue through SQL reporting• Ad-Hoc and one-time use queries created for niche information• Reproduced long standing bugs in which I developed a robust solution in which the wrong price was being displayed on the POS and areas of the POS were not generating

Sydney, Australia

• Setting up new users with accounts through Active Directory, Microsoft Exchange, Skype for Business, Mobiles and Laptop/Desktop• Supporting Internal staff with any issues arising from migrating to Office 365 from On Premises Exchange• Creation of POS Accounts for Siriusware and Accesso users• Supporting international users in Europe and America with call overflow or non-urgent after hours• Supporting Dell branded hardware and determining hardware faults and doing hardware swaps when needed• Using Orion monitoring tool to determine network/server issues globally• Communicating and managing Priority 1 issues globally.

Sydney, New South Wales, Australia

• Analysed Usage and developed a system to manage usage of licences which reduced licence numbers significantly across multiple systems including Office365 and Salesforce• Reviewed and analysed the usage of 4g sim data using the Telstra Jasper Management Portal to ensure effective cost management• Developed an automation plan, system and process to ensure that several franchised stores were integrated overnight into company owned stores and that access to the systems were immediately terminated • Creation of new store entities in to the managed Micros Point of Sale System• Backend maintenance, direct support & trouble shooting of applications for 3 brands.• Supporting and troubleshooting network issues for stores using the Cisco Meraki Management Portal.• Working alongside other departments to ensure the Restaurant Management Systems are configured to the requirements of the respective brands• Setting up new users with accounts through Active Directory, Office 365, Skype for Business, Mobiles and Laptop/Desktop• Successfully keeping call volumes and call times down in a consistent and efficient manner• Supported internal staff with issues that arose with the company rebranding including site logins,