Kris Cardene Email and Phone Number

As a member of the Operations Management Team, I am responsible for taking the high level strategic view and knitting together the different concerns and priorities of all groups and departments. By drawing on experience in multiple areas I am able to understand and account for cross-functional impacts of decisions made by the Operations Management Team.Key responsibilities:Maintaining strategic focus for changeUnderstanding overall company goals and translating them to actionable Operations Management Team initiativesEnsuring that major changes or proposals take into account that varying needs of different functional areasWorking closely with each member of the Operations Management Team to ensure that cross-functional changes are implemented and followed through onPartnering with each member of the Operations Management as they complete their respective tasks, documenting and following up on timely execution of action itemsSupporting other Operations Management Team members as neededContribution to overall company successDeveloping department-level annual budgetsNecessary skills and attributesSignificant comfort with Microsoft Office Suite, and technology in general. Understanding of company-wide department functions and areas of growth. Good verbal and written communication skills. Strong leadership and conflict management/resolution capabilities. Ability to think creatively and manage ambiguous situations. Self-starter and highly motivated to succeed.

Accounts Receivable responsible for keeping accounts current by working with both our customers and salespeople to find a mutually beneficial payment schedule when necessary.Oversight of the FSC program to insure all procedures are adhered to and all policies are followed.

I was responsible for assisting customers with returns to make the process as easy as possible while still adhering to company policies. Additionally, I answered any questions from customers and the cashiers. Responsible for making sure there were not long lines at the checkouts by opening additional lanes and/or assisting the cashiers with any problems they had. Processed Western Union money orders and money transfers as required.

Inbound/outbound call center. Responsibilities included answering calls in a timely manner, assiting customers to resolve any problems they were having.