Kris Carter

Kris Carter Email and Phone Number

Director Research-Compensation at Amazon @ Amazon
seattle, washington, united states
Kris Carter's Location
Bellingham, Washington, United States, United States
Kris Carter's Contact Details

Kris Carter personal email

n/a
About Kris Carter

Kris Carter is a Director Research-Compensation at Amazon at Amazon. He possess expertise in operations management, cross functional team leadership, leadership, management, strategy and 17 more skills.

Kris Carter's Current Company Details
Amazon

Amazon

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Director Research-Compensation at Amazon
seattle, washington, united states
Website:
amazon.com
Employees:
500669
Kris Carter Work Experience Details
  • Amazon
    Director Research-Compensation
    Amazon Jun 2021 - Present
    Greater Seattle Area
  • Amazon
    Director Research Science-Employee And Candidate Experience
    Amazon Aug 2017 - Jun 2021
    Greater Seattle Area
    I led large, global, research teams (I/O Psychologists, Economists, Data Scientists) that focused on practical application of behavioral science.
  • Amazon
    Director Hr
    Amazon Feb 2017 - Aug 2017
    Greater Seattle Area
    I led the HR team supporting our operations design and engineering, automation, robotics, real estate, and procurement organizations globally.
  • Amazon
    Director Customer Service (North America, Japan)
    Amazon Dec 2015 - Feb 2017
    Tokyo And Seattle
    I led the customer service teams in North America, Japan, South Africa, and Costa Rica. The organizational footprint included tens of thousands of team members in both physical and virtual (work from home) sites in multiple countries.
  • Amazon
    General Manager - North America Virtual Customer Service
    Amazon Apr 2015 - Dec 2015
    Bellingham, Washington Area
    I am responsible for leading, developing, and growing Amazon’s virtual customer service strategy (VCC). VCC is one of the largest operations teams at Amazon, and is a top priority (Jeff Bezos 2014 letter to the shareholders) to change the way Amazon thinks about customer service operations.Our vision: a highly-engaged, dynamic, disruptive, flexible workforce innovating on our current beliefs of operations.Jeff Bezos on VCC in 2014 letter to shareholders:“A third inward innovation is our Virtual Contact Center… Under this program, employees provide customer service support for Amazon and Kindle customers while working from home… Our Virtual Contact Center is our fastest growing “site” in the U.S., operating in more than ten states today. This growth will continue as we hope to double our state footprint in 2014.”In 2014, we more than doubled our footprint to dozens of states, thousands of people, and hundreds of leaders. We doubled again in 2015. We are prepared for continued aggressive growth in 2016 and beyond. Read more about the letter to shareholders in 2014: http://www.businessinsider.com/jeff-bezos-shareholder-letter-2014-4#ixzz2yaSkA5kt
  • Amazon
    Sr. Operations Manager - Virtual Contact Center
    Amazon Jul 2012 - Apr 2015
    Washington
    I led Amazon's large and rapidly growing North American virtual (work from home) customer service operation.
  • Amazon
    Operations Manager - Customer Service
    Amazon Aug 2010 - Jul 2012
    Grand Forks, North Dakota Area
    Provided operational leadership for our customer service managers and teams in our Grand Forks contact center.
  • Amazon
    Operations Manager -Fulfillment
    Amazon Feb 2010 - Aug 2010
    Kentucky
    Outbound Operations Manager at Distribution center. Provided leadership to the management team for Pick, Sort, Pack, Ship Operations. Responsible for overall shift performance.
  • Amazon
    Area Manager - Sortation
    Amazon Apr 2009 - Feb 2010
    Kentucky
    Area manager (front line manager) for Crisplant sortation system. Lead up to 100 people at peak.
  • Sears Holdings Corporation
    Sr. Manager-Product Diagnostics & Knowledge Management
    Sears Holdings Corporation Jul 2008 - Apr 2009
    Greater Chicago Area
  • Amazon.Com
    Mba Intern - Capacity Planning
    Amazon.Com Feb 2007 - Aug 2007
    Greater Seattle Area
    Produced thesis (for MIT grad school program) based on capacity planning work regarding service level management.
  • Bell Helicopter-Textron
    Engineer - Reliabilty And Maintainability
    Bell Helicopter-Textron 2005 - 2006
    Dallas/Fort Worth Area
  • Gulfstream Aerospace
    Engineer Co-Op, Flight Test And Performance
    Gulfstream Aerospace 2003 - 2004
    Savannah, Georgia Area
  • Rollins
    Systems Manager - Customer Service
    Rollins Feb 2001 - Jun 2002
    Greater Atlanta Area
  • Witness Systems
    Systems Engineer Team Lead
    Witness Systems 1997 - 1998
    Greater Atlanta Area
  • Adt Security Services
    Systems Manager - Customer Service
    Adt Security Services 1992 - 1997
    Greater Atlanta Area

Kris Carter Skills

Operations Management Cross Functional Team Leadership Leadership Management Strategy Process Improvement Program Management Team Leadership Project Management Six Sigma Customer Experience Customer Service Analytics Product Management Supply Chain Management Continuous Improvement Operational Excellence E Commerce Lean Manufacturing Product Development Analysis Business Analysis

Kris Carter Education Details

Frequently Asked Questions about Kris Carter

What company does Kris Carter work for?

Kris Carter works for Amazon

What is Kris Carter's role at the current company?

Kris Carter's current role is Director Research-Compensation at Amazon.

What is Kris Carter's email address?

Kris Carter's email address is kr****@****ngs.com

What is Kris Carter's direct phone number?

Kris Carter's direct phone number is +185792*****

What schools did Kris Carter attend?

Kris Carter attended Massachusetts Institute Of Technology, Massachusetts Institute Of Technology - Sloan School Of Management, Georgia Institute Of Technology.

What skills is Kris Carter known for?

Kris Carter has skills like Operations Management, Cross Functional Team Leadership, Leadership, Management, Strategy, Process Improvement, Program Management, Team Leadership, Project Management, Six Sigma, Customer Experience, Customer Service.

Who are Kris Carter's colleagues?

Kris Carter's colleagues are Chetan Gadri, Nick Davis, Ramaswami Lakshman, Berkant Karademir, Ilaria Calvani, Edmondo D'amario, Dev Rai.

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  • Kris Carter

    Washington, Dc
    2
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