• Provides technical and operational support, including as it relates to colocation, connectivity, and network products and services at Microsoft Data Centers. • Support internal networks, IT infrastructure, computers, electronics, and telephone systems • Install and deploy IT and network hardware at Microsoft Data Centers. • Make and run patch cables as well as verify testing cable paths. ● Support maintenance of infrastructure, network equipment, and network services, including but not limited to break-fix work at Microsoft Data Centers. • Perform Data Center hardware and inventory audits at Microsoft Data Centers.

● Install, test, modify and terminate network cabling within the U-Haul corporate Headquarters and datacenter environment.● Deliver field support at three different company locations.● Perform server installs, drives, switches, routers, ladder racks, cages and cabinets.● Utilized troubleshooting skills to resolve issues and optimize server performance.● Determine work priorities and manage order commitments.● Troubleshoot circuits with the use of circuit testing equipment.● Perform remote hand services with internal IT teams.● Deploy hardware and software upgrades.● Provision end-user accounts for new employees.● Setting up and managing Windows 10/11 installations/upgrades.● Design and deploy Server 2008, 2012, 2016 systems.● Diagnose and correct Microsoft Office suite applications.● Used Active Directory to manage users and clients’ accounts and password.● Provision desktop and laptop systems for new employees and upgrades.● Report current status via the ticketing system (Cherwell, ServiceNow, DevOps), shift reports and email.● Maintain accurate records and document all problems.● Escalate SR’s that require additional information.● Perform other duties as assigned.

● Installed and maintained servers, devices, and software, ensuring seamless operation.● Perform on-site hardware installation for end-users.● Diagnose and repair hardware issues for various end-user systems● Perform Active Directory administration in a single-domain, multi-site environment.● Installed, upgraded, troubleshooted and repaired faulty hardware including Cisco & Cradle Point Routers,Cisco, Dell & Edge core Switches, NCR & NexGen Pos Terminals, IBM, NCR, Zebra & Epson Pos Printers,Honeywell, Unicomp, Dialogic & Zebra Scales and Scanners, Dell PowerEdge blade and rack servers, IndymeTelephony Servers, Cisco IP Phones & voice gateway, Catalina Pcs, and Dell Pcs (desktop, laptop and tablets).

● Lead a team in daily operations, ensuring all tasks are completed accurately.● Diagnose and repair hardware issues for various systems.● Provision end-user accounts for new employees.● Deploy hardware and software upgrades.● Manage and maintain Azure Active Directory.● Prepare, receive and provide appropriate documentation for the delivery or pick up of goods.● Maintain good customer service relations at all times.● Operate an 8000-pound propane forklift or a truck mounted forklift.● Use a truck mounted forklift to remove containers from vehicle, and position in the designated storagelocation.

● Performed on-site services in CVS Retail/ Clinic sites.● Deploy hardware and software upgrades.● Installed and upgraded store systems and repaired faulty hardware including Routers/Switches/Servers, IBMAS400 Servers/ IBM 4800 POS System, IP Phone Systems, HP Computers/Peripherals, Symbol WirelessSystems, and Lexmark Printers.

● Performed on-site services to over 180 stores.● Installed and upgraded store systems and repaired faulty hardware including Cisco Routers/Switches, IBMAS400 Servers/ IBM 4800 POS System, Nortel Phone Systems, Ademco/Bosch Alarm Systems, and SymbolWireless Systems.

● Installed and terminated cat5 cabling.● Completed work orders in accordance with EIA/TIA standards.● Performed testing and troubleshooting as required.● Taught, coached and mentored new technicians in an exemplary fashion.

● Installed, maintained and tested access lines for radio, video, microwave, analog, digital and hi-capacityequipment.● Performed transmission and operational test to analyze data and voice circuits.● Performed complex testing using frequency and data signal generators, oscilloscopes, transmissionmeasuring sets and volt-ohm meters to install, repair and maintain telecommunication systems.