Designing and implementing workflow solutions across digital products including Nintex Automation Cloud, DocuSign eSignature and CLM, Transformd, Smart Communications SmartIQ as well as proprietary solutions.

Technical Support — Provide an escalation point for all pre-sales, post-sales and implementation analysts on software solutions: Be available for technical escalations via formal and informal channels Replicate any issues in order to work on solutions in a non-production environment Produce bulletins and publish to the field advising of updates, patches, known solutions and new product releases Provide Pre-Sales support, assisting on solution design where requested Take ownership of technical escalations, providing the gateway from field staff to development teamsTechnical Training Development Learn new products from documentation and testing Interpret complex policies, procedures and product information and present in a simple, easy to understand way Create materials for training, including facilitators guides, student workbooks, presentations and exercises Conduct training needs analysis across multiple areas of the business and design training to suit identified gapsTechnical Training Delivery – Primary audience for training courses are Pre-Sales and Implementation Analysts Deliver face-to-face training courses to all areas of the business Utilise all methods of adult learning techniques to ensure all learning styles are catered for Conduct competency assessments Build rapport with learners to help create trustTraining Assessment Perform analysis of product updates and launches to determine appropriate method to cascade information to the technical owners within the business

Technical Training Development Learn new products from documentation and testing Interpret complex policies, procedures and product information and present in a simple, easy to understand way Create materials for training, including facilitators guides, student workbooks, presentations and exercises Conduct training needs analysis across multiple areas of the business and design training to suit identified gapsTechnical Training Delivery – Primary audience for training courses are Pre-Sales and Implementation Analysts Deliver face-to-face training courses to all areas of the business Utilise all methods of adult learning techniques to ensure all learning styles are catered for Conduct competency assessments Build rapport with learners to help create trusteLearning Development Utilise Adobe Captivate to create eLearning packages Work with subject matter experts to ensure eLearning packages are thorough and complete Where possible utilise various techniques to appeal to all learning stylesTraining Delivery Facilitate training on non-technical subjectsTraining Assessment Perform analysis of product updates and launches to determine appropriate method to cascade information to the technical owners within the business Evaluate training options, and put recommendations to the business for training strategy, including business cases

Technical Support — Provide an escalation point for all pre-sales, post-sales and implementation analysts on software products: Be available for technical escalations via formal and informal channels Replicate any issues in order to work on solutions in a non-production environment Produce bulletins and publish to the field advising of updates, patches, known solutions and new product releases Provide Pre-Sales support, assisting on solution design where requested Be available as an onsite resource to support the field staffAnalyst Training Develop training material to disseminate product knowledge to field staff Deliver classroom based training on new product launches to pre-sales, post-sales and implementation analysts.

Evolution on previous roles with a primary focus on Tier 1 customers and the additional responsibilities belowSales Support — Managing opportunities from a technical stand-point through the whole sales life cycle from pre-sales and implementation designing software and hardware solutions to meet customer requirements Solutions involved software and hardware components, including cost recovery, document management, fax gateways and capture/scanning workflows Build relationship with the customer in order to become the trusted technical advisorProof of Concept – working with the client to implement a limited scope proof-of-concept solution for their evaluation Manage the expectations of the client Update project with feedback from the clientTechnical Ownership—Full technical responsibilities for projects. Engaging all areas of the business to ensure technical solution is implemented and maintained Seamless handover of projects to the support organisation post implementation Full technical accountability to the customer and the businessTeam Mentoring and Support —Provide technical and business mentoring to team members both local and interstate Informal training on solutions In field support on pre-sales and implementation Provide an escalation point within the team for technical issues encountered onsite Provide guidance and support on escalation procedures within other areas of the businessResource Allocation—in the absence of the manager, provided allocation of team to projects based on skill-sets and workloads. Initial point of contact for sales teams within NSW when they need technical support on projectsTechnical Consultation during tender responsesInvolved in product launch process – ensure product and field support teams are prepared for new product launches

Sales Support — Managing opportunities from a technical stand-point through the whole sales lifecycle from pre-sales, through implementation and post-sales designing software and hardware solutions to meet customer requirements Solutions include software and hardware components, including cost recovery, document management, fax gateways and capture/scanning workflows Build relationship with the customer in order to become the trusted technical advisorDocumentation of the solutions, including solution design document and statement of work Demonstration of solutionsProof of Concept – working with the client to implement a limited scope proof-of-concept solution for their evaluation Manage the expectations of the client Update project with feedback from the clientSolution Implementation —Manage and perform the implementation of solutionsTraining - Provided Software administrator-level and user-level training to customers, sales people and other team-membersPost sales technical support - across both the office hardware range, and software range