Kris Duttlinger Email & Phone Number

Grand Rapids, Mi

Hardware/SoftwareIBM 3090 Mainframe, MVS, MVS XA, OS-390, JCL, CA-7, CA-11, TSO, CICS, COBOL, VTAM, DASD, JES2, IBM ES-9000 Mainframe, VSE, SCO Unix, IBM PC Compatibles, MS Windows.; 2002-2007 Non-IT Positions (Details listed at the end of the resume)Various Customer Service and Marketing positions; Monitored database usage on Kent County's Criminal Justice HP 918 Unix system while maintaining offsite Data used in prosecuting criminal cases.Controlled access to the Kent County… Show more Hardware/SoftwareIBM 3090 Mainframe, MVS, MVS XA, OS-390, JCL, CA-7, CA-11, TSO, CICS, COBOL, VTAM, DASD, JES2, IBM ES-9000 Mainframe, VSE, SCO Unix, IBM PC Compatibles, MS Windows.; 2002-2007 Non-IT Positions (Details listed at the end of the resume)Various Customer Service and Marketing positions; Monitored database usage on Kent County's Criminal Justice HP 918 Unix system while maintaining offsite Data used in prosecuting criminal cases.Controlled access to the Kent County production IBM ES/9000 VSE Mainframe Tax System for remote users and the flow of print submitted through CICS.Verified successful daily backups on each of the 48 Compaq Proliant MS Windows NT servers while rotating the data offsite for disaster recovery needs.Supported the HP 918 Unix-based system, no scheduling package was used, therefore each production job was manually submitted through the master console and backed out/restored/re-ran if there was a data problem. Also supported the IBM ES/9000 Mainframe, running the VSE Operating System and was basically set up to support the CICS online users as well. The VTAM lines could be re-set, if necessary, though NET. Show less

Supported an IBM-OS/390 online Mainframe environment, Microsoft Windows NT Servers, Dec VAX/VMS-based Alpha Systems through HP OpenView.Responsible for scheduling and monitoring the ArcServe backups.This position also provided off-shift coverage for the CSC Helpdesk which is accessed by the Shop Floor users at all global casting plants including Japan, England, and France.The 3090 also ran MVS XA later upgraded to ESA on an ES/9000 with corresponding DB2 and VTAM upgrades until the… Show more Supported an IBM-OS/390 online Mainframe environment, Microsoft Windows NT Servers, Dec VAX/VMS-based Alpha Systems through HP OpenView.Responsible for scheduling and monitoring the ArcServe backups.This position also provided off-shift coverage for the CSC Helpdesk which is accessed by the Shop Floor users at all global casting plants including Japan, England, and France.The 3090 also ran MVS XA later upgraded to ESA on an ES/9000 with corresponding DB2 and VTAM upgrades until the Enterprise system was upgraded to ES/9000. There were RACF responsibilities for the online CICS users although my primary concern was in controlling TSO users, such as myself. Would schedule ARCServe backups on the MS Windows NT servers, as well as, initiate backups on the VMS system plus perform cart drive maintenance.Eventually, the ES/9000 used tape silos and the common practice of pulling scratches was minimized but the reports were still printed and distributed through the laser printer.The abends were caught in CA-7 and many proc lib additions could be made to re-route the DASD usage and the proper backout/restart procedures used based upon the application and how the data was transferred, especially with secure transfers. Show less

Provided helpdesk support for a wide-range of CICS online and batch users on an MVS/ESA platform.CA-7 was used to launch production run stream applications such as Accounts Payable and Payroll.Utilized a defined set of routines to triage customer needs in obtaining the proper referral in specialized end-user needs.Supported the IBM 3090 Mainframe running MVS/ESA using the CA-7/11 scheduling package to support the batch users.Primary duties were related to helping and supporting… Show more Provided helpdesk support for a wide-range of CICS online and batch users on an MVS/ESA platform.CA-7 was used to launch production run stream applications such as Accounts Payable and Payroll.Utilized a defined set of routines to triage customer needs in obtaining the proper referral in specialized end-user needs.Supported the IBM 3090 Mainframe running MVS/ESA using the CA-7/11 scheduling package to support the batch users.Primary duties were related to helping and supporting the CICS users. Was able to help the programmers by converting their CICS regions to be Y2K compliant and to test their patches on a test CICS partition. This test partition could be IPL'd at any given time during these Y2K tests. Because more time was spent with online users, there was less batch interaction and control over DASD usage although there was a lot of activity creating and distributing confidential payroll reports and checks. Show less

Responsible for providing technical support and troubleshooting capabilities for a SCO/UNIX 5.0-based POS System on a WAN.Involved in tel-netting to PPP connections and fixing C++ programs.This position later migrated into a Team Leader role which added responsibilities of data-blasting replacement hard drives and applying SCO patches for upgraded UNIX 4.2 systems.Supported SCO Unix 4.2 operating system on a wide area network, connecting via telnet to the individual TCP/IP address… Show more Responsible for providing technical support and troubleshooting capabilities for a SCO/UNIX 5.0-based POS System on a WAN.Involved in tel-netting to PPP connections and fixing C++ programs.This position later migrated into a Team Leader role which added responsibilities of data-blasting replacement hard drives and applying SCO patches for upgraded UNIX 4.2 systems.Supported SCO Unix 4.2 operating system on a wide area network, connecting via telnet to the individual TCP/IP address with problems. Under version 4.2, would telnet to the back office server first then to each individual workstation tied to that server. Once upgraded to the 5.0 SCO Unix version, was able to connect directly and could debug using C++ to find the glitch and restart the shell once the corrections were made. Often times had to search for widows and orphans on the system which would cause the system to kill. Show less

Supported a vast range of information computers including a VAX/VMS-based 9000/600, IBM/ES9000-MVS/XA and NCR/UNIX-based systems.Fixed JCL abends and ran production jobs through the CA-7 scheduler.The additional responsibilities in this position involved a rotational on-call schedule for after-hours support on the IT Helpdesk.

Worked with mechanical and electrical engineers to provide isometric AutoCAD illustrations and Aldus Pagemaker desktop publishing for product documentation.Used Corel Draw to create various illustrations imported into MS Word.This position was initially designed to provide conversion of the non-electronic drawing library for computerized storage but evolved into a project-based position of planning releases of the electronics division.

Supported an IBM 4361 Mainframe with DOS operating system, entered data gathered from key punch cards to run on the mainframe. Helped migrate this Mainframe over to an IBM 3090 Mainframe running MVS/XA using data gathered from the IBM AS/400 systems that replaced the previous card readers. Through the MVS master console was able to VARY tape drives online by using JES2 operator commands, enter NET commands to enable the Cross Domain Resource Manager, edited JCL (job control language) so… Show more Supported an IBM 4361 Mainframe with DOS operating system, entered data gathered from key punch cards to run on the mainframe. Helped migrate this Mainframe over to an IBM 3090 Mainframe running MVS/XA using data gathered from the IBM AS/400 systems that replaced the previous card readers. Through the MVS master console was able to VARY tape drives online by using JES2 operator commands, enter NET commands to enable the Cross Domain Resource Manager, edited JCL (job control language) so the jobs which abended (abnormally ended) could be step-restarted in our EMC2 scheduling software.Used the Omegamon system console to monitor the CICS regions. After each production run stream, was able to prioritize the print jobs to create picking and shipping labels for print on the IBM line printers or to print the reports for distribution on the IBM laser printer. Although the old 4361 would be quiesced at the end of my shift, the 3090 brought 24/7 operations and the DASD backed up to the CART drives for offsite storage then a fresh IPL performed weekly.Printed and distributed reports and shipping labels on the IBM mainframe laser printer.Answered support calls pertaining to VTAM lines and the CDRM. Show less

Assisted students in writing and compiling Pascal, Fortran 77 and COBOLl programs on an IBM/MUSIC-based 4331.Assigned mainframe access and compilation software as well as helped problem solve with loading and running MS-DOS software from floppy.Determined the occasional needs to schedule system IPLs.Non-IT work History (2002-2007

B.A, Computer Graphics; Computer Science; And Computer Aided Design

Course of study involved a; Object Oriented

Education record