Helped answer client questions and handled the client tickets. I handled escalated client's when they needed a quick turnaround.

Trained new hires how to use the software for gyms and martial arts schools. Trained AS400 for the internal employees. Worked with the developers when releasing new updates to the software. Wrote internal documents for employees. Up training for employees over the updates. Coordinated with others departments on the needs of the employees as far as what training they required to successfully do their jobs.

1. Provides daily direction and communication to Customer Operation employees so that calls are answered in a timely, efficient and knowledgeable manner.2. During peak periods, call center leads take calls to help meet production and quality metrics. They also receive escalated calls from agents to help with unresolved customer/client issues. 3. Ensures department objectives are being met and team members stay focused in administering their duties.4. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.5. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.6. Assists the Supervisor’s with daily operation of the call center to include the development, analyses and implementation of training, scheduling and reward/recognition programs.7. Works as a member/leader of special or ongoing projects that are important to area/process improvement or customer/client satisfaction.8. Uses appropriate judgment in upward communication regarding department or employee concerns.

• Handled inbound calls from customers looking to purchase products, inquire about order status, how to return items, warranty and placing international orders. • Facilitated communication for the customer about product inquires, shipping questions, order status to the different vendors. • Answered customer’s product reviews for the site.• Helped maintain the quality of the product and reputation of the company thru assisting the customer

Assist Store Manager in executing store operations. maintain calm demeanor during periods of high volume or unusual events to keep store operation. Deploy partners and delegate tasks to create extraordinary customer service. Create quality beverages in a timely manner. maintain a clean and comfortable store environment.