Manage a team of front-end and back-end developers to modernize processes, user experience and UI for a leading US-based medical company specializing in diabetes supplies.Solicit business requirements from stakeholders, develop detailed user stories, and co-lead scrum ceremonies to bring new features to production. Facilitated 280%+ growth in client resources by coordinating with country leads, interviewing all candidates for a ‘good fit’ before advancing to client for interviews, and completing all onboarding activities for PM and BA roles.

Spearheaded triple-digit growth for Catalina's HUB In-Flight Measurement product by influencing roadmap, validating new features and confirming organizational readiness for all production releases. Developed and led the go-to-market plan for in-flight measurement decomposition feature, including creating marketing content, training sales and ensuring organizational readiness. Improved customer satisfaction by developing and implementing processes to improve quality on 45% of in-flight measurement campaigns.Drove creation and implementation of a cross-functional data destruction process, enabling collaboration and revenue for clients with this requirement (i.e. Roku).Led cross-functional teams in the creation of a playbook for the Out-of-Home business, resulting in over $300k in revenue in 2022.Improved processes for measurement requests via Salesforce, saving the organization hundreds of hours.

Played a pivotal role in creating the Commercialization Department, developing standardized templates, process maps, and the first 'playbook' for commercialization best practices.Collaborated as a cross-functional partner in turning proof-of-concept into commercially viable products or solutions for clients.Drove the development of standard operating procedures, ensuring all teams were educated on new products and features in advance of releasing to the sales team and internal stakeholders.

As CSPO, acted as a liaison between product, tech, global operations, and end-users, influencing the product roadmap and backlog based on user community needs on Catalina's first agile product.Ensured application releases met international business requirements through regular discussions with overseas partners.Organized and maintained project backlogs, facilitating efficient backlog grooming sessions with Scrum teams.Managed the migration of Catalina's MicroStrategy BI reporting suite to new reporting platform, ensuring reports produced expected results based on new taxonomy and that end-users were educated and seamlessly transitioned to the new reporting platform.

CATALINA, St. Petersburg, Florida, Senior Director, Client Service, 2006-2012. Led management staff in six geographical locations responsible for supporting all CPG and Retail customers, including Walgreens, Kroger, General Mills, Coca-Cola, P&G and others. Represented the customer success organization in meetings with senior sales leadership and clients. Partnered with sales to ensure appropriate staffing and support for all retail and manufacturer clients. Motivated staff to maintain quality goals while integrating new processes in support of changing business demands.CATALINA, St. Petersburg, Florida, Director of Client Operations, 2004-2005. CATALINA, St. Petersburg, Florida, Regional Client Service Manager, 2001-2003. CATALINA, St. Petersburg, Florida, Various, 1991-2000.