Kris Helmstead Email & Phone Number

Raleigh, North Carolina, United States

Responsible for engaging customers and helping them get the value from their purchase, as well as growth and expansion of their customers. As a Senior Account Manager, it is my role to be the support to their customers and help them set up product processes, workflows and maintaining the customer relationship needs.

Bend, Oregon, United States

During my most recent position, I was accountable for building a new home improvement and repair company with strong focus on residential upgrades and additions. I ensured high-quality customer experience by leading all facets of client work scopes in timely manner while serving as licensed and bonded general contractor. I spearheaded and deployed multiple projects from repair work to home additions. Furthermore, I performed various tasks associated with subcontractor sourcing, client management, scheduling, marketing, estimating, and P&L evaluation.The achievements from this role have included the following:• Attained recognition as highly rated and recommended professional by clients.• Succeeded in consistently generating revenue on annual basis.

Bend, Oregon

During my tenure as a Market Development Manager, I conceptualized robust market penetration and brand growth strategies for sales/product distribution across 42 states to achieve a shared vision and goals. I fostered professional relationships with new/existing clients, exhibiting brand and product expertise. I communicated timelines and expectations of brand partners with clients. I representative groups, and team members to accomplish desired outcomes. Moreover, I delivered valuable market insights that influenced product development and led to the achievement of important accounts.The values delivered during this role included the following:• Successfully grew market share across 42 US states through the development and execution of sales strategy.• Earned reputation as top sales performer with multiple key account acquisitions.• Increased sales revenue by 50% across 28 states within the first year.• Promoted to expand sales territory, managing over $1.5M sales annually.• Maximized product line acquisition and sales revenue, leveraging high-level knowledge of the market and industry trends.

While serving as a General Manager, I delivered effective training to sales managers with aim of setting goals, achieving targets, and building employees. I met the financial goals of the organization by overseeing P&L through operational controls, forecasting, and strategic planning. I maintained a quality customer experience via genuine interactions and a store atmosphere. I also trained and mentored sales associates and assistant managers in sales and leadership techniques.Here are my key accomplishments within this role:• Tested and launched one of the first Smart Stores in the Pacific Northwest.• Remained within the top 10 stores for sales performance across the region.• Attained Top 10% Regional Performance Recognition in Winner's Circle of 2012, 2014, and 2015.• Won Regional Top Customer Service Award in 2012 and 2013.• Designed and created new coaching standardization that later became a regional initiative.

Managed, coached, and developed teams of 9-17 customer service and sales representatives. Lead member of an assistant management team driving performance and store targets. Focused on achieving sales metrics and operational objectives. Duties included managing store inventory, merchandising, and clear understanding of methods and procedures.

Tasked with meeting and exceeding both personal and team sales targets. Demonstrated equipment functionality and network capabilities. Dedicated to quality customer interactions and service. Processed transactions and reconciled daily cash receipts. Assigned as team leader.

Master Of Business Administration (Mba), Business, Cum Laude

Bachelor Of Science (B.S.), Psychology