Kris Henderson Email & Phone Number

Houston, Texas, United States

• Certified Dell claim admin and computer repair technician utilizing Tech Direct and multiple ticketing systems to order parts and track processes from receiving device to shipment.• Process, troubleshoot and repair Dell, Lenovo, HP, Apple, Toshiba and Dynabook laptops, desktops, and tablets daily for shipment back to customer.• Note the condition of items, identify missing pieces and take accurate images to submit for warranty claims.• Provide customers with detailed information for out of warranty repair approvals. • Diagnose and troubleshoot device issues and create detailed descriptions of device status to be submitted to Dell warranty claim advisors• Adhere to strict Dell service contract guidelines to ensure efficient processing of client assets.

Houston, Texas, United States

• Certified Dell and Lenovo technician specializing in whole unit repair and warranty claims.• Utilize Techdirect, CSP, NGSP, Connectwise and other systems to order parts and track customer repair process.• Place claims and adhere to strict warranty policies to ensure speedy part delivery.• Diagnose, dismantle and assemble hundreds of government assets weekly.• Navigate diverse software to manage the incoming and deployment of over a thousand devices per week.• Configure and build IT infrastructure, enroll, update and tag devices for numerous clients in the Texas area.• Assist school districts in hardware refreshes, deploy devices and liaison with IT departments to ensure timely deliveries.• Communicate with clients and warranty companies on a consistent basis to find solutions to emergency situations.

Houston, Texas, United States

• Reviews customers complaint to determine details of equipment problems.• Disassembles machines to examine parts, for wear or defects, using hand or power tools and measuring devices.• Advises customer call center concerning equipment operation, maintenance, or requests approval for advanced repair.• Repairs laptop or desktop units according to requirements, using hand or power tools and measuring devices.• Responsible for inspection, repair, quality control and delivery of computers, tablets, and chromebooks.

Houston, Texas, United States

• Help patients with hygiene activities such as using the bathroom, bathing, brushing teeth, and dressing.• Assist clients with meals, and daily activities to maintain a great quality of life.• Create new routines for clients and implement doctor’s instructions for care.• Monitor vital signs and report worrying symptoms to the RN.• Help patients with mobility restrictions in re-acquiring movement and maintaining a positive outlook.

Norfolk, Va

• Assisted pilots, bases, and Naval ships with weather observations.• Created and presented power point presentations to admirals, pilots, and forecast team.• Gave daily weather briefs to a medium sized group of at least 50 to 100 people.• Entered hundreds of pilot orders daily for meteorological forecasts.• Lead a group of airmen in satisfying Fleet Weather Center operations.