Manager, Subscriber Services
Current- Manager of Professional Services team including account managers, Pageflex developers, and billing processes- Project management for new & existing client needs- An expert of the Liftoff ecommerce platform, with in-depth knowledge of all platform features.- First-tier technical support to clients of the Liftoff platform- Developed and implemented a training program- Provides multi-day training of the Liftoff platform- QA testing for Launchpad technology projects- Technical documentation support- Workflow automation and solutions architecting