Kris Malchoff Email & Phone Number

Chattanooga, Tennessee, United States

Managed various territories overseeing a team of 11 direct and 50+ indirect reports across 11 retail locations generating $11.5M in annual revenue. Monitored daily, weekly, and monthly sales, collections, market trends, merchandising, and inventory management across all locations. Overhauled business operations while developing 11 new business plans to better captured changes in customer habits leading to increased opportunities. • Took over underperforming district in 2010 losing money to making $1.9M in profit in 2021; spent 11 years hiring the right people, training staff and executing sales programs. • Drove a 20% increase in top line revenues within the first 2 years of taking over the district by efficiently coaching and developing a solid sales culture; increase of $4M to $11.5M during tenure.• Increased in customer service survey satisfaction from 50% to 70% in under a year; delivered best in class customer experience focusing on top-notch store appearance, on-time delivery, customer experience call backs, and resolving service issues quickly. Conducted monthly and quarterly store audits of inventory, collection and sales KPIs, and employee development; ensuring culture of training remained consistent at all locations. Oversaw recruiting, interviewing, hiring at all levels across the district. Audited sales/account management processes and behaviors ensuring correct fiscal decisions; provided regularly scheduled classroom facilitated trainings to correct employee deficiencies.• Decreased turnover YOY from 2019 to 2020 by nearly 30%; implemented new hire program conducting one-on-one’s during store visits to discuss partner performance, obstacles, and building employee rapport. • Increased profitability within the district from $235k in 2009 to nearly $2M by 2020 by improving sales volume, strengthening on-rent time, revamping account management practices while controlling labor costs and operating expenses.

Syracuse, New York, United States

Coached and developed sales team in product specs, sales incentives, and selling techniques, improving customer satisfaction ratings; overseeing 5 associates that produced $1M in top-line revenue annually, designing process that increased profits. Reviewed over 15 store trends, statistics, and KPIs to facilitate planning and monitoring productivity levels to increase Same Store Sales and bottom line profit each year in position.• Responsible for recruiting, interviewing, hiring and developing talent for the entire district of stores; including promoting four Assistant Managers to Store Managers during tenure.

Geneva, New York, United States

Assisted in maintaining customer files, verification of all customer rental agreements. Ensured showroom floor is properly merchandised to help create a warm welcoming environment for our customers to shop. Conducted interviews of applicants, recruiting, training and developing of new coworkers. • Performed daily sales calls to new and existing customers.

Business, Management, Marketing, And Related Support Services

Market Manager Leadership Program