Kris Moorhead-Coppin Email & Phone Number

Gateshead, Gb

United Kingdom

Implementation of the electronic patient record system Open Eyes site wideMy main role is Coordinating the end-to-end process for successful system implementations from 16 weeks before go live, Providing support during the go-live then handover to the central support teams. Ive developed into a superuser of ePR knowledge through training sessions, self-learning & on-site experience and Use this knowledge to support to colleagues who are learning to use OpenEyes.I Provide hands on first line support to enable local colleagues to build confidence in using the system during the implementation, Helping local project leads and ePR champions keep their teams on track with weekly tasks such as completion of the training pre-work and answer any basic training queries. I manage and monitor progress on all stages of the implementation, updating the project team regularly, and Escalating any technical or operational issues to the project team for resolution. Within this roll ive also taken on other projects that have been vital in managing the whole ePR implementation process and making it as efficient as possible such as;• Creation of a ePR SharePoint website where all plans, information and training can be stored• Build readiness trackers for each site that tracks all process from Kick off call right through to go live• Created a Overview tracker that communicates with all readiness trackers to see the full progress of all tranches at a glance• Gathered and published all ePR documents needed onto the ePR website, insuring everything is in one place to make all processes as slick as possible• Created How to guides, Quick Guides, Videos and key information documents to provide more efficient ways of learning the system• Compiled all pathway processes linking them to Governance policies to insure safety and legal frameworks have been followed• Designed and launched a activity tracker for the ePR and L&D team to use to plan movements between multiple sites

Newcaslte

Within my Stock management responsibilities, I devise ways to optimize inventory control procedures, Ensuring product stock is adequate for all distribution channels and can cover direct demand. I have also Built a stock management file using Microsoft office to monitor demand and document characteristics of inventory, This has allowed me Analyze data to anticipate future needs, Evaluate suppliers to achieve cost-effective deals and set up standing orders maximizing efficiency. Within governance I'm responsible for auditing relating to quality governance, compliance, risk management activity or new policy development. I Analyze, interpret and present data to highlight issues, risks and support decisions, I Prepare quality governance performance reports for committees and I'm responsible for preparing quality governance performance reports for local governance meetings.I Attend local governance meetings, present reports, challenge and supporting local teams with delivery of any quality improvements arising. I Undertake qualitative and quantitative analysis from governance activities as required and directed by the Operations Director, identifying trends and highlighting areas of good practice as well as concern.I Ensure data from incidents and information relevant to the service including near misses, complaints, and audit information is collated, analyzed and presented at governance meetings. Then I Organize and facilitate meetings and take minutes as and when required. And lastly I Participate in CQC style audits as requested, and provide constructive feedback regarding the findings.I’m very proud to say that within this role I’ve implement many procedures, training and new ways of working that have driven the business forward. These ideas have also been taken and adapted nationally within other sites. Alongside my role I have also worked within the patient safety team within support office to design and launch training across the Newmedica estate.

Newcastle Upon Tyne, England, United Kingdom

As an Ophthalmic Assistant I provided vision care under the supervision of a licensed ophthalmologists. I assisted with taking patient histories, performing diagnostic tests and procedures, patient scheduling and exam room preparation.Within our clinic we also Support the patients throughout their theatre journey, Taking histories, prepping the patient for surgery and supporting with post operative care and providing medication under a licensed health care professional.Within our clinic we also Support the patients throughout their theatre journey. taking histories, prepping the patient for surgery and supporting with post operative care and providing medication under a licenced health care proffesional.

Newcastle Upon Tyne, England, United Kingdom

I progressed to a member of the Workforce Scheduling & Planning team with responsibility for administration of the Workforce Management System over the short term (6 week) planning window. I was also responsible for intraday management of the Contact Centre, with a specific focus on driving on-the-day performance across all services, ensuring optimum performance in relation to agreed service levels on 999, 111, PTS, Clinical staff as well as any other areas that were supported by the Workforce Scheduling & Planning Team

Newcastle Upon Tyne, England, United Kingdom

As a health advisor I Ensured the safety of patients by following correct processes, using effective questioning and active listening to ensure that patients achieve the correct disposition. I Actively monitor my own adherence, conformance, and non-productive time to drive efficiency within the Operations Centre and ensure patient safety is not compromised. Whilst working quickly and efficiently to meet Operations Centre AHTI Ensured that calls which are received within the Operations Centre are assessed using the clinical call assessment system to ensure that patients and other healthcare professionals are directed to the most appropriate healthcare professional or other end disposition.All whilst Delivering high quality, safe and clinically effective health care over the telephone using NHS Pathways in accordance with your training. I grew some great skills including communicating effectively with callers in critical situations or about areas of concern. Quickly and accurately recording patient details, symptoms, and enquiries. I developed massively in advanced communication, negotiation, and probing skills across a wide range of calls including emotive circumstances or caller aggression. All whilst maintaining an up-to-date awareness of current policies, meeting monthly key performance indicators and targets, and actively contributing to service improvement within the Operations Centre

Oxford Circus

I Lead a team of 8 department Managers, 17 Visual Merchandisers, 8 Team Leaders and 170 Sales Advisors over a 6 Floor commercial space and 2 floors back of house space. I instilled a culture of open communication, an information sharing and a positive mindset. Collaborating with teams, departments, and function heads to prioritizing in an extremely fast paced and ever-changing environment. My responsibilities include leading function heads to maximize sales opportunities and profitability. Ensuring the highest possible level of customer service, analyzing KPI’s such as conversion, pieces per receipt, average purchase value and selling reports to secure future customer experience. I Coached the team on visual merchandising and styling at the highest flagship standard, but also having a commercial mindset that dares to challenge. I was involved in stock analysis at store and country merchandiser level to secure the best possible package for the store And secured follow up on trends and selling speeds to predict future needs of the business.I was responsible for overseeing Hours vs. budget selling and acting accordingly with scheduling/money plan to have the right people, in the right place, at the right time to maximize service level and effectiveness. I implemented contract structure for recruitment, training, and development to improve productivity in store. Predicting leaver and progression trends to secure the next us and growth of the business. I also Support in creating and set up of strong operational routines. Identifying best practice to improve efficiency. Coached the team on health & Safety compliance to have a safe, organized, and productive place of work.

Hull, United Kingdom

Within my large store I raised turnover over a 6-month period making the store overtake another and become a top 5 store. I Developed 3 Department managers, 1 cash office responsible, 4 trainee visuals. I worked closely with the merchandises team and store planning team to implement a new store layout and stock package which then added to the store’s further success.

North East England

I secured a high level of employee engagement at area level and responsible for 26 stores. Living by the values and leadership expectations and supporting stores to implement all company benefits and promoting a motivational environment. Ensuring quality training, development and follow up from day one. Analyzing employee survey results and coaching store managers on how to improve engagement, motivation, and positive team environment.

Metro Centre Gateshead

In brief I raised the stores annual turnover from £1.8m to £2.3m, achieved a record profit of £800,000 and trained and developed 3 department managers, 2 visuals and 1 cash office manager. All whilst fully signing off the store operationally.

Newcastle Upon Tyne, United Kingdom

My Responsibility’s included effectively managing payroll spend within budget. Planning staffing in advance to deliver store operations with a degree of flexibility to react. Coaching and supporting the Sales management team to deliver all training delivering to a high standard.Analyzing KPI’s and identify areas in profit and loss management to controlling costs in all areas of the business. Implementing all health and safety procedures and keeping consistent across the store. Analyzing product reports to identify commercial opportunities. Best seller management, from stockroom to floor and networking with branch merchandising to make sure reactive replenishment. Maintaining high operational standards, making sure a steady flow of stock from delivery to stockroom to floor to secure indirect service. Collaborating closely with the Visual Manager to set out clear plans on how to implement new and upcoming trends. Maintaining merchandising and deco throughout the store and making sure the store is representing the brand to the highest standard.

Team Valley Gateshead/Sunderland City Centre

My Responsibility’s included making commercial decisions on and off the sales floor to maximize sales and profitability, whilst motivating and developing the team to deliver company standards. Securing operational excellence that drives productivity. Striving for best visual standards. Making sure the store is an exciting, creative, and commercial place for our customer. Leading the team to be the best they can be, maximizing their potential. Planning effectively to have the right people, in the right place, at the right time and creating a customer first environment. Driving store performance by analysis store reports and KPI’s to maximize sales and minimize loss.

Gateshead

I Managed product between BOH and FOH, worked closely with VM team to analyses performance reports and best sellers to increase selling potential, and Coached team members in how to handle product in store.

Middlesbrough

I was responsible for managing the ladies & children’s department. I coached my team to provide excellent customer service on the sales floor, fitting room, and cash desks. I Developed sales strategies and merchandising presentations within my department. I strategically Planned and executed campaigns and activities, I trained and developed my team by assessing their skills and providing feedback, to better organize and plan for the departments for success. I Secured store operations and safety routines to create the best environment for my team and customers.

Washington Uk

I was responsible for garment presentation and trend clarity throughout the store and followed up with commercial actions to secure selling opportunities. I planned sales, activities, and campaigns. Executed windows and in-store displays, making sure the store is inspiring for a great customer experience. I was heavily involved in coaching colleagues about visual merchandising, styling, and garment presentation in line with current and future trends.

Tees Side Retail Park

Responsible for garment presentation and trend clarity throughout the store. Follow up with commercial actions to secure selling opportunities and planning sales, activities, and campaigns. Executing windows and in-store displays, making sure the store is inspiring for a great customer experience. Coaching colleagues about visual merchandising, styling, and garment presentation in line with current and future trends.

Btec National Diploma, Media And Communication Studies

Gcse