Kris Nelson Email & Phone Number

Minneapolis, Minnesota, United States

Software Development Manager in the STRADA (Service Transformation and Deployment Automation) team. STRADA engages internal Customers to facilitate the implementation of best practices in pursuit of zero-touch deployments and autonomous operations; ultimately driving stability & scalability for external Customers. We leverage Region Build, Campaign, and Fleet Management activities (as barometers) to capture automation requirements, drive operational excellence, and track improvements via corresponding metrics.

Oversaw 20 software engineers in two of the four 2-pizza teams owning the AWS PrivateLink product, which provides private connectivity between VPC, AWS Services and customer on-premises networks without exposing customer traffic to the public internet. * Built a high-functioning team and coached delivery of new products while the team was remote during the Pandemic. * Coached a new teams through operational readiness, providing 7x24 support for multiple services* Delivered Gateway Load Balancer Endpoints, part of a ‘bump in the wire’ networking solution used to enable virtual appliances, such as firewalls, intrusion detection and prevention systems, and deep packet inspection systems.* Released metrics for all PrivateLink endpoints, providing visibility into endpoint and service traffic characteristics.* Constructed Cloudwatch Contributor Insights integration for PrivateLink endpoint services, enabling easy identification of top talkers to the service. * Added IPv6 support to Gateway Load Balancer Endpoints* Delivered features to unblock internal migrations of products with a legacy architecture to elastic-load-balancer based architectures* Grew 2 new engineers into promotion, one tenured engineer to senior role and coached one tenured IC through a role transition to management.

Eagan, Mn

Oversaw personnel management of 20 software development, BA and QA team members across globally-distributed locations. Guided day-to-day development and support activities, tactical and strategic planning, and architectural / technical decision-making for AWS-native Symbology product, a graph database accessed by microservices built in Java and Python.• Satisfied critical early customer use case, enabling navigation between financial identifiers customer used and identifiers platform initially supported.• Provided program context and transparent communication to cross-functional teams; met deliverables and removed single-person risk while consolidating work to single strategic provider. • Launched high-value features quickly and increased knowledge sharing and product buy-in for all functional teams via expanding use of Agile / DevOps methodologies.

Eagan, Mn

Completed full cycle of hiring for team of 14 FTEs and on-location, on-shore, and offshore contractors across 4 sites. Steered Elektron Data Systems Bulk Delivery workstream, greenfield development of next generation SaaS platform for delivery of bulk financial data in AWS. Concurrently, guided DataScope Select (DSS) Usage team to adopt cloud tools to generate business insight from DSS usage data. • Partnered with service, product, operations, and other cloud development team directors to define cloud delivery process, updating existing ITIL focus to balance service control with modern CI/CD practices. • Facilitated timely release of platform’s first customer-facing product by delivering early-access, architecturally significant platform file store and extended authorization capabilities.• Participated in Development Excellence (Target-style) Dojo, a strategic initiative to transform Thomson Agile best practices, validating an alternate approach that better met stakeholder needs in a volatile project.• Coached team through proof of concept using industry-leading GraphQL API as data interface, highlighting flexibility / ease-of-use and leading to delighted product team adopting as platform’s new direction.

Eagan, Mn

Managed the Elektron Data Systems Bulk Delivery workstream, greenfield development of the next generation SaaS platform for delivery of bulk financial data in AWS - highlights in Refinitiv section above.

Eagan, Mn

Governed team of 8 senior / lead developers responsible for major project deliveries on back-end capabilities of $250M DataScope Select (DSS) software platform implemented on Linux in C++ and Python. Provided direction and input to matrixed organization of 60+ developers working on both front end and back end teams.• Facilitated 25% fewer deferred features and reliable feature timelines by revamping department estimation and planning process to give clear picture of group’s true capacity. • Led software implementation and software / hardware integration for on-time release of initial disaster recovery capability, resulting in immediate revenue and adding eligibility to be primary supplier to financial institutions.• Increased capacity significantly with no service disruption by orchestrating production infrastructure move to new hardware via multi-disciplinary project covering 50+ servers and complicated network and storage needs.• Collaborated with DevOps team on conversion from legacy Solaris to Linux, enabling movement to strategic data centers and saving hours of developer time every build.• Captained urgent stability task force in conjunction with service leads, resolving high-pain, customer-focus issues in reliable releases after period of significant customer instability.• Achieved record low attrition by aligning team assignments with interests and coaching communication, conflict resolution, time management, and leadership skills.

Oversaw mix of project management, technical team lead activities, and 3rd party liaison / relationship management for Navicare Nurse Call, regulated hardware / software nurse communications system written in C#/.NET which facilitates audio / visual notification of patient assistance requests and nursing staff emergency (code) and administrative calls, including locating and wireless communications.• Developed process for co-validation of wireless end devices with business partners in compliance with regulatory and other functions, allowing safe certification of wide range of third-party devices.• Refreshed technology for legacy Nurse Call Manager to Windows Server 2008, Windows 7, and SQL Server 2008 R2, enabling continued operation and enhanced security for well-received product.

Served as technical project manager for sustaining (continuation) team for Navicare Patient Flow, a C++ and C#-based bed management/patient flow product used in hospitals. Supervised on-site team of 3 engineers and offshore team of 5 engineers to maintain and enhance Navicare using Agile processes.• Supported escalations for implementation teams, ensuring quick resolution of on-site customer issues.• Led team to lower open problem backlog 30% and resolve open critical problems, reducing support staff calls 40%.• Earned Process Innovation and Top Change Agent awards for streamlining onboarding, creating sustaining reporting process, and increasing software engineering practices.

Developed and maintained compilers, operating systems, and embedded systems control software using object-oriented methods.