I am a self-motivated, highly knowledgeable and progress-driven IT professional with over 10 years of hands on experience both in an IT Management and Leadership role with extensive experience managing multiple levels of infrastructure and service delivery teams, implementing industry leading systems, supporting large scale projects and acquisition mergers, supporting a fully remote workforce as well as on-site support across the nation and globally. I have a proven track record of my success in Process Improvement and Implementation Org Wide, Harnessing Automated Solutions, InfoSec and CyberSec knowledge and Policy development, Vendor relations and management, Internal continuous growth models for team members, and seamless technology integrations. I can effectively communicate and collaborate with vendors, customers, employees and teammates across all organizational levels to understand the business needs and deliver solutions that meet their technical requirements and provide them a consistent superior customer service experience every time.