Kristian Rivera Email & Phone Number

New York, United States

New York, New York, Us

New York, Ny, Us

Diagnosing and troubleshooting end user problems over the phone for various Epic modulesLeading ongoing reviews of business processes and developing optimization strategies.Participate in implementation projects such as programming label machines/tablets to function with the EMRPerforming user acceptance testing; while serving as a liaison between stakeholders and users.Reduced support ticket time by 48% by implementing new SLA’s

Bronx, Ny, Us

Supervises the activities of a designated clinical function to ensure the delivery of quality patient care and compliance with regulatory requirements and accrediting agencies. Schedules, assigns and monitors the work of clinical staff.Responsible for completion of those tasks involved in the day-to-day operationsParticipate in systems evaluation and revision, policy and procedures formulation, departmental goals and objectives formation and completion, problem resolutionSupervises inpatient/outpatient admissions including bed assignments and completion of preliminary paperwork. Coordinates, prioritizes, and monitors the job performance of Staff to ensure effective and efficient customer service. Responsible for coordination with Patient Accounts to ensure information required for effective collection of accounts is obtained accurately and in a timely manner.

Bronx, Ny, Us

EPIC Super-UserProcess end of day money reconciliation/Prepare Staff Break Schedule.Template Builder - Input provider schedules in EPIC for appointment scheduling, general coordination of providers schedules.Referral Coordinator – Schedule appointments for patients and obtain authorizations for outpatient visits and procedures via telephone or electronically, Faxing of clinical information to specialty office/insurance for clinical review, clean-up of referral workque for site in EPIC.

Bachelor Of Science - Bs, Information Technology

Associate Of Science - As, Information Technology