Head Of Learning And Development
Zürich, Zurich, Ch
✔ As Head of Learning & Development within this SaaS company, I oversaw all Global Learning activities for the company, with special focus on Sales Enablement strategy for a sales team of 70+ across 5 countries. I partnered with the C-Team and advise on key topics. As part of the wider People Team, I supported on several HR topics, including:* Creating and launching our Company Culture & values* Launching an employee net promoter score (eNPS) to track employee satisfaction* Implementing Career Progression Framework and Levelling activities* Introducing Quarterly Development ConversationsL&D focus:* Owning budget and strategy* Creating a Manager Playbook and Training* Developing Product Trainings* Introducing a new LMS platform for employees and partners* Defining GTM blueprint for new products and features* Introducing a Knowledge Base* Lunch n LearnSpecial Focus on Sales Enablement:* Introduced a comprehensive sales methodology, training, and playbook * Shifted sales team focus from feature selling to a consultative value-based selling model* Introduced a Quality Assurance program within Sales (Observation, coaching, and calibration cycle)* Introduced Qualitative KPIs to bring about behavioural change and performance improvementYokoy automates spend management for medium and large enterprises with artificial intelligence, combining expense management, supplier invoice management and smart corporate cards into one single intuitive platform.Founded in Switzerland in 2019 by experienced business professionals and scientists, Yokoy is the leading, all-in-one fintech platform that provides an AI-based full spend management suite for midsize and enterprise companies. Backed by leading investors including New York-based Left Lane Capital and London-based Balderton Capital.