Kris Stephens Email & Phone Number

Cincinnati, Ohio, United States

CONTRACT LEAD PM – (VORA VENTURES LLC/ASCENDUM) FEBRUARY 2018 TO PRESENTProject 1: WLBX Migration - Lead two Lockbox banking initiatives for 53rd Bank- Managed 1 team during an internal migration project which involved the move of 3000 plus wholesale lockboxes from a no longer supported platform to the customer's ImageRPS system. Project 2: MB Migration - Managed managed and coordinated three teams during an external to internal migration project involving 800 plus wholesale and retail lockboxes into the customer's ImageRPS system.

Cincinnati, Oh/ Duluth, Ga

- Worked closely with Project Manager, Product Manager and Lead Developers with project sizing and staffing. - Onshore coordinator over onshore and offshore testers for program/enterprise level projects - Conducted test script review meetings and UAT kickoff meeting - Responsible for System, SIT, UAT, End to End, Regression and Post deploy test validation - Collected samples during production and tested randomly to determine in-process product quality. - Created test scripts and maintain test library for regression testing. - Created BDD stories to convert manual scripts into automated scripts - Recorded defects in ALM, Jira and Confluence. - Responsible for test matrix and power point weekly status report for upper management - Assisted develops with unit testing and ready to test code. - Followed internal procedures for change management, and incident management - Prepared test data for projects and database refresh events - Conducted manual testing for web and IBM mainframe applications

Cincinnati

- Translated business goals, feature concepts and customer needs into product requirements and use cases. - Served as the contact person between developers and end users - Gathered detailed use cases and requirements through regular meeting. - Utilize SDLC process for waterfall and agile projects - Led communication regarding product goals and progress made. - Translated technical specifications into detailed product requirements. - Established criteria for each milestone within the product road-map - Documented business processes and analyzed procedures to meet business needs. - Conducted interviews with business on business processes and user requirements. - Created end user manuals, mock-ups for demos and conducted end user training - Maintained application Context Matrix diagrams - Created test data and assisted with testing activities - Conducted project closeout meetings - Facilitated daily standup meetings for agile projects

Cincinnati, Ohio

- Manage 10+ associates both full time and temp - Responsible for yearly reviews, payroll and training - Managed call flow/customer support - Resolved issues in clear, courteous and straightforward manner - Followed up to ensure optimal customer satisfaction. - Conducted research to address customer payment disputes - Resolved vendor issues for Reservations system, Shipping, Parts order and tracking system - Research traffic claims disputes and shipping violations - Remained up-to-date on the latest technologies and solutions applicable to company products. - Gathered and updated customer information into web base vendor portal - Process EDI invoices for payment - Improved 95% call center functionality and service by improving call and email processes - Provided associate training session on processes and procedures - Facilitated vendor meetings and settlement discussions - Manage high dollar vendor accounts, and consignment accounts

Bachelor Of Science (Bs), Information Technology

Associate'S Degree, Accounting