Kris Templin Email & Phone Number

United States

Reno, Nv, Us

Reno, Nv, Us

Lake Mary, Florida, Us

Cambridge, Ma, Us

Austin, Texas, Us

Joined data.world as a replacement for a sole individual performing the role for several years. Helped expand the team and processes from a community support focus to a focus on enterprise technical support. Transitioning from Zendesk support to Jira Service Management.Performed Zendesk and then Jira administration for the support team, fulfilled Snowflake marketplace requests for publicly discoverable datasets, troubleshot Docker configurations and command line arguments for customers running the d.w catalog collector, reviewed and updated SPARQL queries and TTL files for customer-configured metadata profiles. The list goes on, and in a startup to scale up environment, you are wearing a lot of hats.

Foster City, California, Us

During my tenure, I assisted the global support organization by collaborating closely with operations and development teams to identify and resolve customer issues. I also provided training and mentoring to front-line support engineers when necessary. My work primarily involved AWS Command Line and APIs to carry out a range of tasks, including executing Ruby on Rails and SQL scripts to ensure uninterrupted customer environments. This was crucial to enable them to save money with Coupa's spend under management solution.

Foster City, California, Us

During my tenure, I used AWS Command Line and APIs to execute Ruby on Rails and SQL scripts, which helped in ensuring uninterrupted customer environments. This played a vital role in enabling them to save money with Coupa's spend under management solution.In addition to my responsibilities, I actively trained and assisted my fellow engineers to ensure that we had the best support team possible. As a mentor to a majority of the US support team, I was responsible for defining the support documentation processes that are still in place today.

Foster City, California, Us

Providing enterprise technical support for Coupa's best in class cloud-based spend management solution, both internally and to some of the most influential companies on earth (also known as Coupa's Customers).

Reno, Nevada, Us

Wrote internal and external technical documentation for a range of audiences. Provide technical support for multiple software solutions to address the needs of customers ranging from end-users to multi-national corporations.Controlled voice and tone of documentation through communication, format, and design.

Reno, Nevada, Us

Provided technical support for multiple software solutions to address the needs of customers ranging from end-users to multi-national corporations.Performed problem verification by confirming the customer's environment, error messages, and symptoms of the problem.Provided step-by-step technical help, both written and verbal.

Dallas, Tx, Us

Was selected to be one of the first leads in the new call center based upon performance.Received inbound calls from customers regarding services.Handled high call volume in a professional and courteous manner.

Directed daily store operations through merchandising, inventory control, and cleanliness standards.Led and executed all company initiatives ensuring sales and profitability goals are exceeded.Demonstrated sales leadership by playing an active role on the sales floor.

Prepared store for daily opening and closing including counting and reconciling register drawers.Inspected, operated, and tested computer systems to diagnose malfunctions.Recorded information about parts, and repair procedures for customer computers.

Stamford, Connecticut, Us

Configured and maintained ad-insertion servers and networks across multiple locations. Designed and implemented a VPN solution for communication between sites, as a cost saving replacement to existing point-to-point T1 connections. Performed IT services in tandem with the Network Administrator.

Education record

Bachelor Of Science - Bs, Computer And Information Systems Security/Information Assurance

Associate Of Science (A.S.), Computer Science