Resaleworld provides inventory control, auction management and point of sale software specifically designed for the consignment, resale, trading assistant and retail industries.Software Support Technician / Assistant Web DesignerProvided technical support to retail business owners and resolved issues reported with their xCart ecommerce websites, point-of-sale software, mobile applications and hardware. Connected to client/server machines remotely and utilized both internal and online resources to resolve problems quickly and efficiently. Contributed to the company’s online vBulletin forums by writing procedural documentation and offering hardware recommendations based on customer needs and minimum software requirements. • Maintained one of the highest closed ticket averages of 25 to 30 support calls daily. • Responsible for editing HTML, CSS, graphics and online content for the company website.• Assisted development staff with introducing web design services to help increase support revenue.

SCT Performance LLC is a leading provider of handheld automotive performance/ fuel economy programmers and custom tuning software for Ford, General Motors and Dodge / Chrysler vehicles.Software / Device Support TechnicianOffered support to customers requesting assistance with complex firmware and software upgrades. Responded to client emails and provided links to resources and instructions on how to best optimize programmers and software utilities to enhance vehicle performance.• Closed over 30 ticket submissions daily. • Received numerous accolades from both clients and management for exceeding expectations.• Helped improve company’s customer database by managing client records daily and working with development to implement design changes that helped support become more efficient.