I continue my development of personal, yet professional relationships to help physicians achieve desirable outcomes for their patients. This includes consultation about device performance in the implant procedure, the outpatient clinic, inpatient and critical care units, and in the emergency departments.CRM sales requires a blend of unique skills - high technical aptitude, clear communication of that technical knowledge in the acute patient care setting, and credibility based on consistent success in correctly assessing patient/device interactions. With the development of long term relationships, sales messaging and product rollouts must be carefully selected based on the knowledge of customer needs and interests. Physicians trust that the advice I give is reliable and well-considered, and they trust that if I am talking to them about a new product, it's one I see value in and benefit for their practice.For the past 3 years, my territory has consistently been in the top 5% for market share nationwide. While this limits baseline revenue growth opportunities, particularly with the continual decline in device ASP's, I have ensured that we maintain market share and look for growth opportunities in line with company initiatives.

• Continued forward progression with this $5.165 billion provider of innovative medical technology and services to manage a multi-million territory. Conducted clinic visits with patients, performed emergency department device checks and provide technical counsel during implants. Oversaw events and team efforts to ensure fulfillment of service obligations.• Maintained stable, long-term base of business by developing strong physician relationships, accurately assessing individual requirements and efficiently troubleshooting any issues to ensure satisfaction. • Achieved 54% year over year growth at a local key account 2011 by working diligently to gain physician trust and leveraging opportunities to spotlight the most compelling offerings.• Cultivated new business in previously weak Seattle area accounts by exhibiting a personalized, friendly approach to building relationships with emphasis on education, troubleshooting and service.• Entrusted to train, mentor and lead junior team members in all areas of account management, business development and client relations.

• Developed and implemented sales strategies focused on relationship-building, account growth and customer retention. Identified and targeted key accounts, determined opportunities for expansion and maintained product knowledge.• Credited with successfully winning over a key customer from the competition and converting 100% of their business.• Fueled significant growth across all major accounts by demonstrating commitment to customer requirements as well as persistence and a strong work ethic.

• Brought on to educate and advise physicians and medical staff on appropriate programming of implantable pacemakers in implantable cardiovertor defibrillators (ICDs). Maintained strict inventory controls on approximately $2 million in consigned inventory.• Initiated and coordinated the first educational events in the region and delivered presentations to up to 40 attendees.• Fostered strong, enduring relationships throughout the area by gaining trust, providing advice during procedures that ensured satisfactory outcomes and conducting regular follow-up calls.• Quickly gained comprehensive knowledge of devices in order to adequately train laboratory staff and analyze and determine necessary programming changes for optimal functionality.

Primary Responsibilities- Increase community involvement at the local youth center- Build relationships with local community leaders- Increase access to education with a particular focus on rural girls- Increase access to health education across the communitySecondary Responsibilities- Learn to speak, function, and conduct all business in Arabic- Become fluent in local customs and manners- Build friendships and relationships within the broader communityTertiary Responsibilities- Teach Moroccan friends and community leaders about American customs and culture- Teach American friends and members of the community about Moroccan culture