Successfully onboarded and developed new programs for new and existing clients.• Managed ongoing client needs, including launching new initiatives, maintaining continuity, and executing special promotional programs.• Recommended process adjustments to improve retail efficiencies based on insightful reporting, auditing, and project analysis.• Independently addressed and resolved client complaints to ensure customer satisfaction.• Collaborated cross-functionally with internal departments to enhance service levels.• Facilitated seamless information flow among multiple departments for exceptional service delivery.• Designed and implemented a program for high visibility, short-notice installations, resulting in a 30% increase in on-time, accurate project completions with a 95% on-time completion rate.• Fostered a strong partnership with Blackhawk Network to develop and expand the Kroger account.• Conducted training and onboarding for three client specialists while concurrently managing 50% of client auditing and support.• Led the development and training of the Client Specialist Team.• Recognized by senior leadership multiple times as a role model, embodying the company's values of service, pride, integrity, results, innovation, and teamwork.

Blackhawk Network: Management of fixture installations including short notice scheduling of remote representatives, verification of material arrival, auditing, and retailer and client interface. I updated the program processes and brought on time completion from 80% to nearly 100% on time completion in 3 months. Designed new processes and procedures to schedule remote staff for large projectsDesigned new process and procedures to confirm fixture accuracy issuesManaged Drug Take Back program for Wal-Mart, Sams Club and ramping up to start at Safeway/LuckysManage all work completed in multiple major retailers including Publix, Tops, Kroger, Bed Bath & Beyond, Meijer, Staples, Ahold, Brookshire and many others80 Acres: project management, ensuring client is aware of any issues with new product launch in Kroger and ensuring work is completed correctlyINMAR Drug Take Back: Ensure rules of program are followed, communicate with INMAR regarding missing materials and issues, tracking of new installs and revisits

• Managed a 7-state territory encompassing Glidden/Dyson work in Target, Wal-Mart, and Best Buy.• Developed targeted promotions to boost consumer awareness and drive business growth.• Monitored weekly, monthly, and quarterly achievement goals, ensuring performance excellence.• Actively participated in weekly client conference calls and conducted weekly field training calls.• Revamped and executed a revised training program for improved efficiency.• Managed monthly service goals and provided valuable data to clients based on store status.• Developed, managed, and trained a team of remote employees while auditing their performance both online and in the field.• Successfully managed the Best Buy Certification Process.

• Delivered exceptional service to clients to foster lasting relationships and future collaborations.• Prepared weekly and monthly reports to review client activity and identify growth opportunities.• Resolved ICU Eyewear's concerns, resulting in a successful pilot program rollout to 1500 stores from an initial 50 stores. Managed the rollout program and provided ongoing maintenance services.• Developed a training program in collaboration with Columbus Meats to educate Super Target employees on selling specific products.• Skillfully managed high-visibility, short-lead-time projects.• Evaluated, audited, and generated reports for retail projects.• Maintained effective client communication and spearheaded project development and creation.• Revamped and managed the process for certifying representatives for SUPERVALU.• Efficiently handled monthly billing and streamlined the process for providing internal data to clients.• Provided training and development for multiple employees.

• Served as the central point of contact for project scheduling and changes, ensuring smooth progress and oversight.• Motivated and supported field workers to increase work quality and overall team productivity.• Coordinated schedules and day-to-day activities of the crew to meet project requirements.• Assigned work based on project needs and individual team members' strengths.• Administered projects for developing and launching new services for external customers.

• Delivered exceptional service to clients to foster lasting relationships and future collaborations.• Prepared weekly and monthly reports to review client activity and identify growth opportunities.• Resolved ICU Eyewear's concerns, resulting in a successful pilot program rollout to 1500 stores from an initial 50 stores. Managed the rollout program and provided ongoing maintenance services.• Developed a training program in collaboration with Columbus Meats to educate Super Target employees on selling specific products.• Skillfully managed high-visibility, short-lead-time projects.• Evaluated, audited, and generated reports for retail projects.• Maintained effective client communication and spearheaded project development and creation.• Revamped and managed the process for certifying representatives for SUPERVALU.• Efficiently handled monthly billing and streamlined the process for providing internal data to clients.• Provided training and development for multiple employees.

Contract and deduction management for clients including Chicken of the Sea, Knouse, Pactiv, Famous Dave's, American Italian Pasta, Cumberland Packaging, & Dole. Client and customer contact. Problem resolution. Sales planning and promotion.