Kris M. Email & Phone Number

Omaha, Ne, Us

Remote

- Supporting Clients via Accounting, Scheduling and Relationship Management remotely.- Facilitate efficient business operation and consultation sessions with owner and staff for scheduling and troubleshooting issues.- Executes excellent de-escalation procedures skills and confidently communicates to resolve challenging situations with commercial clients using soft skills.

Greater Omaha Area

- Support and remotely install, configure and troubleshoot POS hardware and networking devices.- Conduct business operation and consultation sessions with owners and staff to tailor the POS configuration to the location and ensure successful implementation- Maintain and document implementation plans, network diagrams and time management for scheduling multiple training appointments- Initiate training sessions virtually with real time troubleshooting utilizing available technology for remote access to systems- Excellent communication skills and confidently able to present in front of clients during challenging situations with great adaptability, strong work ethic and self motivated professionalism - Familiarity with networking concepts, hardware, troubleshooting and client de-escalation procedures- Experience with Salesforce, Taskray and Oracle- Experienced Project Manager with exceptional time management and problem solving solution skills.

Omaha, Nebraska, United States

- Conduct new hire interviews for team and department to help LTS grow successfully and efficiently- Enhance and streamline reviews and escalations through collaboration of Sales and Service organizations- Help peers build the networks they need to solve issues and grow professionally and personally- POC for management while off site.- Complete Quality assessments of daily queue work to ensure timeliness of resolution and successful and positive member impact.- Troubleshoot, educate and train clients/members and peers on new Project ramps, system updates and platform changes.

Greater Omaha

- Provide personal and professional coaching for new consultants and tenured peers.- Co-Lead for go/LTSGlobal, a global internal resource site for all of Talent Solutions in all international offices.- POC for Management while out of office- Handle escalations from internal partners and external members to help resolve all issue types. - Manage global privacy requirements for the business and first point of contact for questions. - POC for Management, Engineering and Product Teams for LinkedIn Recruiter Learning and Certification.- Provide input on product and support experience design for LinkedIn Recruiter Learning and Certification.- Support Strategic clients with Scheduling exams and online courses as well as troubleshooting any technical issues that may arise. - Complete quality assessment evaluations to maintain rep quality of service along with coaching to quality requirements and business metrics.

Greater Omaha Area

- POC for all LinkedIn Recruiter Learning and Certification inquires from internal and external contacts- POC for Engineering and Product teams on changes and support with scheduling exams and online courses/webinars- Implementation specialist for certificates and learning courses within internal tools- Dedicated POC for Strategic accounts and internal employee requests within LinkedIn for troubleshooting and corrections- Dedicated POC for Talent Solutions and Engineering for depreciation of product.

Greater Omaha Area

- Singular POC for Engineers and Product teams on user end product changes and support. - Dedicated POC for escalation and technical support for Referral clients both internal and external - Successfully depreciated product with Engineering, clients and internal contacts and maintained informational updates and deadlines.

Greater Omaha Area

- Deliver client satisfaction goals by maintaining service level agreements quickly and accurately, anticipating customer needs and exceeding expectations.- Shares education and relevant best practices with customer to optimize product experience.- Effectively troubleshoots and resolves customer and sales issues through increased proficiency in tools and products by using Salesforce, Phone and Chat avenues.- Have a working knowledge of products and internal tools and takes full ownership on continuously developing own expertise to a higher level.- Continuously meets and exceeds goals set within department- Establish effective working relationships with members, managers and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect clients.- Accurately and timely documents all communication with clients and accounts via system tools. - Ensure that issues are escalated appropriately to appropriate internal departments and management.- Attains Recruiter product and queue certifications when appropriate for professional and personal learning.- Understands and promotes company core values and culture to boost team and floor moral

Abilene, Texas Area

- Created and maintained schedules and managed time cards for a commercial cleaning business. - Supervised and trained new hires to ensure they were a good fit within the team and culture- Assisted in cleaning services, when needed, for the owner of the company or issues from clients that arose- Responsible for setting alarms, employee coverage, daily client communication on site, monitoring multiple buildings daily and stocking for business needs as required. - POC for the issues that arose for employees and employee termination

Abilene, Texas Area

- Maintained in store set up, retail sales and seasonal closing, including bank deposit transactions, inventory, loss prevention, packing and storage.- Completed mentoring for seasoned associates and maintained new hire training process- On call for customer complaints and employee issues

Abilene, Texas Area

- Processed customer advocate claims timely and accurately for additional payments on insurance benefits. - Completed detailed research of dental and medical plans and benefits such as: percentages of deductibles, co-insurance coverage and boundaries within them. - Handled escalated client issues with insurance limits and policy terms- Regularly completed required HIPAA and confidentiality training- Worked independently within a team setting

Greater Omaha Area

- New hire mentor for call control, conflict resolution, funding source options as well as call quality. - Responsible for team building activities, daily team meetings and team incentives. - POC when the management team was unavailable for client escalations, employee escalations and standard processes. - Researched and resolved inquiries verbally, in writing, and on-line while assisting peers and customers with questions on the PayPal Debit Card, Credit Card, Automated Clearing House process, all other Community Support Areas as well as some aspects of fraud assessment.

Greater Omaha Area

- Responsible for researching, reviewing and resolving any issues in accounts involved in or believed to be affected by fraudulent and or negative activity. - Daily tasks included calculating the risk each individual user imposes on the eBay/PayPal name, reputation and wallet and take the appropriate action that will most protect the company's best interest.

Greater Omaha Area

- Enforced the rules and regulations of the Acceptable Use Policy as well as upholding the reputation of the PayPal/ eBay name. - Continuously researched account activity for violations that could incur fines from major credit card retailers and bank transactions